The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,083 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 25th April 2025

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have so far been very satisfied with my purchases, the quick delivery and good customer service.”

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Posted 1 month ago

“Love the wool I bought”

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Posted 1 month ago

“Very pleased with the quality of the yarn, it knits up nicely and delivery is quick”

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Posted 1 month ago

“I have had several deliveries from the Wool Factory. The last was lost for a day by the PO but arrived safely. I have been very pleased with all of my orders and find the choice of yarns second to none. Hope to visit the new store in person in the near future.”

The Wool Factory Ltd 5 star review on 18th March 2025

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Posted 1 month ago

“Fantastic service, speedy delivery to SW France. Reasonable prices, can’t fault anything. I’m SO happy that I ordered from this company. I’m definitely ordering again very soon. 🥰”

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Posted 1 month ago

“Brilliant service from ordering to delivery. Ordered chunky wool (have ordered DK in the past). Both are lovely wools. Will definitely be ordering again.”

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Posted 1 month ago

“Very prompt service, wool was well wrapped and great quality. Will definitely order again”

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Posted 1 month ago

“Excellent yarn selection, Excellent quality and a smooth fast process for order and delivery”

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Posted 1 month ago

“Lovely service very quick delivery. Be buying again very soon. Lovely choices of wool and other bits and bobs.”

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Posted 1 month ago

“Recently ordered Drops Muskat Yarn. Very resonable prices. Quick delivery.”

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Posted 1 month ago

“Brilliant value with a varied stock.Great for novice like me. Delivery was fast and items well wrapped. Thank you.”

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Posted 1 month ago

“Very pleased with everything I've bought from the wool factory , so much so I've ordered more, top quality and great fast service ,packed well ,loves the bag with sheep on it, will be getting lots more orders rest assured thank you the wool factory”

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Posted 1 month ago

“Lovely colours. Knits well and value for money.”

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Posted 1 month ago

“Great products at fair prices. Nicely packaged and posted fast. I won’t be buying my knitting supplies any where else in future 😊”

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Posted 1 month ago

“Wool good quality and good price”

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Posted 1 month ago

“I purchased 4ply to make an all in one for a baby. Could only purchase 50g balls at my local hobbycraft store for £3.80 a ball. On your site I managed to get 7 x 100g balls at £2.49 a ball. I can now knit 2 of these outfits for my growing family. Thank you wool factory. The wool is soft and very easy to knit with. I love it and will certainly be buying from you again.”

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Posted 1 month ago

“I ordered the wool for the Sirdar Crochet along and it arrived beautifully packaged and quickly. Due to my loose crocheting style I had to order extra wool and received this in days and with matching lot numbers too. I cannot find any fault with The Wool Factory and would reccomend them to anyone.”

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Posted 1 month ago

“Always go above and beyond to assist you. Fantastic products every time. Delivery is super fast and my orders always arrive in perfect condition.”

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Posted 1 month ago

“I luuuurvve this place spend so much money here. The team are absolutely amazing and always so welcoming and helpful wouldn’t shop anywhere else for wool”

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Posted 1 month ago

“Everything was great. Will definately be buying again. Thank you”

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Posted 2 months ago

The Wool Factory Ltd is rated 4.9 based on 9,083 reviews