The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,114 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 9th July 2025

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful yarn for a great price and quick delivery, highly recommend :-)”

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Posted 3 months ago

“Ordering online was very easy and communication afterwards was great. Wool arrived promptly and exactly as expected.”

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Posted 3 months ago

“My bank manager hates you. My husband hates you. My arthritic hands are in two minds about you, because they're having to move more. Me though, I flippin' love you. Always fantastic products, always fast and environmentally friendly packaging and delivery. My cats love you too, because the more blankets I crochet the more beds they have, and there's one cat who is obsessed with licking the lovely gauze bags that get reused several times (usually for loose fruit and veggies) and they can play with the skeins of embroidery wool that fall out and get scattered about the house. Then I have to buy a replacement skein. Are you secretly employing cats to hide your products to their owners have to buy more?”

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Posted 3 months ago

“Love this shop, easy to order online excellent value and quality, a go to shop for your big orders or a last minute buy. Quick service I ordered paid and collected my order all in the same day. Fantastic and friendly staff 5 stars all around”

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Posted 3 months ago

“Very pleased with the wool well on the way with my shawl for my first great grandchild”

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Posted 3 months ago

“Fantastic shop and friendly staff also very helpful. I came in today and you all and I will return next time I am in Skegness. I highly recommend the wool factory.”

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Posted 3 months ago

“Staff are very friendly and helpful prices are brilliant”

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Posted 3 months ago

“I am very happy with my purchase and my recent visit with my mum to your shop in Skegness. My purchase arrived very promptly and in excellent condition. I will certainly be ordering again when I have decreased my wool stash Thankyou”

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Posted 3 months ago

“Quick prompt delivery.”

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Posted 3 months ago

“Fast delivery vast choices. Easy website to use.”

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Posted 3 months ago

“So pleased with my first order, the wool is beautiful and love the colour will be ordering again soon.”

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Posted 3 months ago

“Good quality wool at reasonable prices. Delivery always prompt and on time, very satisfied with their service.”

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Posted 3 months ago

“I knit and crochet for Ukraine charity PUMA .Wool Factory great value for money. Teddy wool amazing for toys and half price at moment made beautiful bears and Easter chickens for Ukrainian children. Would recommend to all especially if crafting for charities”

The Wool Factory Ltd 5 star review on 19th March 2025

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Posted 3 months ago

“Super Friendly Efficient Service Always”

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Posted 3 months ago

“Prompt delivery. Very nice yarn.”

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Posted 3 months ago

“Excellent products and services are very good. Staff are very helpful.”

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Posted 3 months ago

“I have bought knitting patterns and wool a few times now, I have always had a great experience. I would definitely recommend to family and friends.”

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Posted 3 months ago

“Really happy with my purchase lovely quality and very prompt delivery”

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Posted 3 months ago

“My wife makes sensory muffs for the Royal Derby Hospital Trust and we fund it. The Wool Factory is a very useful re source and our latest order was last week. We also go to their shop in Alford and their stall on Mablethorpe Thursday market. We buy DK wool iof different brands and colours. The Wool Factory staff are very good and helpful and if you order £28 worth the delivery is free. Their delivery service is very fast and efficient.”

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Posted 3 months ago

“I absolutely love the yarn I get I have never been disappointed with any of my purchases and there has been many .”

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Posted 3 months ago

The Wool Factory Ltd is rated 4.9 based on 9,114 reviews