The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took advantage of your sale to buy 4ply cotton and knit my self a cardigan. Was able to get a good variety of colours and it was quickly delivered.”

Helpful Report

Posted 2 years ago

“Excellent service and and a good price with prompt delivery.”

Helpful Report

Posted 2 years ago

“The wool I purchased is good quality, it arrived fairly fast great service all round prices are good will use this company again.”

Helpful Report

Posted 2 years ago

“Order received very quickly. Pleased with product and service. Will place more order for sure”

The Wool Factory Ltd 5 star review on 26th February 2023

Helpful Report

Posted 2 years ago

“Very happy with service”

Helpful Report

Posted 2 years ago

“Top quality wool minimal waiting delivery time easier than buying from a shop I have no complaints.”

Helpful Report

Posted 2 years ago

“Great service, my order arrived really quickly !”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“The order arrived very quickly. Will order from The Wool Factory again.”

Helpful Report

Posted 2 years ago

“Best selection of beautiful wool very quick delivery extremely happy 😊”

Helpful Report

Posted 2 years ago

“First time I have bought from The Wool Factory, will definitely get all my wool from here in the future. Excellent service, lovely wool.”

Helpful Report

Posted 2 years ago

“Excellent quality wool. Colours matched exactly as shown. Deliver was brilliant. A”

Helpful Report

Posted 2 years ago

“Rapid delivery. Excellent choices and quality”

Helpful Report

Posted 2 years ago

“The wool I received was very good value for the money. Would use them again.”

Helpful Report

Posted 2 years ago

“Great service and good price! Thank you.”

Helpful Report

Posted 2 years ago

“Always happy with my orders”

Helpful Report

Posted 2 years ago

“Very happy with speed of deliveries. Staff when I call in person very very helpful”

Helpful Report

Posted 2 years ago

“Fast delivery lovely wool will use again”

Helpful Report

Posted 2 years ago

“Great service when ordering vouchers”

Helpful Report

Posted 2 years ago

“Beautiful wool, just arrived today. I bought this wool to make something for my grandchildren and this yarn is perfect.”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews