The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order on line. Very quick delivery. An excellent service all round. I have used them several times now and will use them in the future when I next need knitting wool.”

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Posted 4 years ago

“I love the yarn, very soft.”

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Posted 4 years ago

“I have made several purchases from the Wool Factory and never been disappointed. The wool is always as described online and arrives quickly and well packaged. Lots of colours to choose from and always something new on the website.”

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Posted 4 years ago

“I can't believe just how good the yarn is, it's really good quality, very reasonably priced. Fast shipping.”

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Posted 4 years ago

“I was very impressed with my purchases,my 3rd is in the making.! The wool knits beautifully and the colours are vibrant.Good delivery time and well packed”

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Posted 4 years ago

“Fantastic service, quick delivery and staff very helpful on the one occasion I made a mistake and ordered the wrong product! Have used this site a lot of times now”

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Posted 4 years ago

“Thank you. Received my order on time. Quick reliable service. Woolcraft New Fashion Dk, is lovely wool to work with. Will definitely buy from The Wool Factory again.”

The Wool Factory Ltd 5 star review on 13th July 2021

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Posted 4 years ago

“Excellent service. Many thanks *****”

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Posted 4 years ago

“I ordered 42 balls of wool over two different occasions, the wool factory were able to send me all of the same dye lots! They arrived within 3 days of ordering. Fantastic service with great prices too! Would definitely recommend 🥰🥰🥰”

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Posted 4 years ago

“Excellent, speedy service and very helpful staff. That Drops Cotton Light is a lovely yarn to knit and goes a long way.”

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Posted 4 years ago

“Great choice of wool, lovely shop and staff. Website is easy to use for when I can't get to their shop! What more can you ask for.”

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Posted 4 years ago

“Great service. Quick delivery”

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Posted 4 years ago

“Excellent,friendly service on-line, with a prompt reply to a query. Excellent yarn too.”

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Posted 4 years ago

“Delivered on time”

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Posted 4 years ago

“Wool arrived fairly quickly and well packaged. An amazing bargain as the 75%wool yarn was over half price.”

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Posted 4 years ago

“Amazing service and quick delivery. Thanks”

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Posted 4 years ago

“Always delighted with the quality of the wool.”

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Posted 4 years ago

“Happy with the service.”

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Posted 4 years ago

“Very quick service and brilliant sale prices. Will use this company again.”

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Posted 4 years ago

“Fantastic choice of wool, fast and easy to use website,and speedy delivery great wool totally recommend the Wool Factory .”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews