The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Good quality wools with plenty of choice, reasonable prices and excellent delivery service.”

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Posted 4 years ago

“This is my 3rd order. The wool is very soft and a very reasonable price. My order was delivered within a few days. I would recommend The Wool Factory.”

The Wool Factory Ltd 5 star review on 12th March 2021

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Posted 4 years ago

“I have ordered twice now, and have been very pleased 😀 with my wool , thank you Wool Factory”

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Posted 4 years ago

“Great service! Prompt delivery snd I love the yarn.”

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Posted 4 years ago

“Have been to the shop itself when they were able to trade & have ordered quite a few yarns on line. Both the services have been top class.”

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Posted 4 years ago

“Lovely product and arrived within time said. Very pleased”

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Posted 4 years ago

“I got delivered this morning by post I'm disappoint with few lilac fishnet buttons is broke in half.”

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Posted 4 years ago

“Wool arrived - its lovely and just what I hoped.”

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Posted 4 years ago

“I am delighted to be able to buy wool during the lockdown, and it arrives promptly. So I can keep knitting blankets for dementia patients, and cosy rugs for rescue dogs.”

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Posted 4 years ago

“Good quality, great price and excellent service.”

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Posted 4 years ago

“Excellent quality of wool and quick delivery”

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Posted 4 years ago

“Excellent shop, great products and super fast delivery 10/10”

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Posted 4 years ago

“Ordered wool for the Wool Factory which was an easy process. I was advised that there may be a delay, but the wool arrived within the time they had estimated. The wool was very good quality and a pleasure to knit with. I will certainly use them again as I was very pleased with the whole process.”

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Posted 4 years ago

“Quality products, great prices and offers. Excellent communication from beginning to end. I will definitely be ordering from The Wool Factory again.”

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Posted 4 years ago

“Ordered the double knit as the colours were so vibrant and it was for some knitting for my elderly mother. She loved it too. Delivery was quicker than expected so a bonus”

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Posted 4 years ago

“Excellent value for money and great service.”

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Posted 4 years ago

“Lovely products to work with and good price.”

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Posted 4 years ago

“My 3rd purchase and yet again I am very pleased. My order arrived within days of ordering. Exactly what I ordered and the quality of the wool for the price I paid was excellent. I thoroughly recommend the Wool Factory and have no qualms about recommending the company.”

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Posted 4 years ago

“Arrived promptly and pleased with purchase”

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Posted 4 years ago

“Bought this beautiful wool and crochet a beautiful blanket to send as baby gift to friend in Australia. It crocheted up beautifully.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews