The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hassle free ordering, with prompt delivery. lovely wool at a bargain price.”

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Posted 1 year ago

“very good quality, trusted seller, fast delivery, well done, and thank you ❤️”

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Posted 1 year ago

“I was kept upto date from order to delivery. The wool arrived tightly packed in good condition. Matched wool I previously had perfectly. Good quality and price is great. I am happy with my purchase. Once I have finished my throw/blanket I will be purchasing again.”

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Posted 1 year ago

“Used the wool factory before and always satisfied with the delivery times. Know the wool I'm ordering so understand the quality”

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Posted 1 year ago

“Really good service and great bargains with their sale offers very quick delivery a firm that really cares about its customers”

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Posted 1 year ago

“Excellent service good quality will be ordering again. Not used knitting patterns yet so can't comment.”

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Posted 1 year ago

“Great quality wool and quick delivery , colour I chose also is beautiful pink and crochet up beautifully.”

The Wool Factory Ltd 5 star review on 1st March 2024

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Posted 1 year ago

“Love your Aran wool for my knitted teddy’s & friends x”

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Posted 1 year ago

“Easy site to order from online. Choice is good and delivery is very quick.”

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Posted 1 year ago

“A wide range of yarns and prompt service. I always use them for my knitting projects.”

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Posted 1 year ago

“very satisfied with purchase, and with speed of delivery. Can't fault it in any way.”

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Posted 1 year ago

“Easy to deal with. Quick delivery. The wool j bought was better than I thought it would be. Lovely and soft.”

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Posted 1 year ago

“I am pleased with the product it is exactly as described ver good quality the delivery was quick and the package was wrapped very well in all very pleased”

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Posted 1 year ago

“Ordering on the website is easy. The service and communication are very good - goods are received very quickly and efficiently. I am very pleased with my orders so far and will certainly use again. It would be nice to see more variety (of kits and patterns for example).”

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Posted 1 year ago

“Lovely wool and choice of colours.”

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Posted 1 year ago

“Very impressed, how quick the delivery was. Although bought more wool than required, to get free postage.”

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Posted 1 year ago

“I am never disappointed with the wool I buy from wool factory. Speedy delivery and lover wool and value for money Thankyou”

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Posted 1 year ago

“Always happy with my wools, I've bought. So super quick delivery and service. Love that you don't have to make accounts with all passwords. You can just by as guest. Great.”

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Posted 1 year ago

“Really pleased with the wool and the service that I received. The last purchase was exceptional as the staff went that extra mile to rectify my mistake when ordeing. Well done you and I will have no issues with recommending you without reservation.”

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Posted 1 year ago

“I have always been pleased with my wool purchasers and at the speed in which I receive my parcels. Thank you.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews