The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great wool .good prices and a quick delivery.”

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Posted 1 year ago

“Found your site while looking for wool. Very impressed with the speedy delivery and I will definitely be using wool factory again in the near future.”

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Posted 1 year ago

“I am very pleased with my wool and the quick and efficient way the order was dealt with. I particularly liked the email that described the way members of staff selected ,packed and despatched the order. It made the whole process more personal. Thank you. This is my first time shopping with you on line and I will be doing so again soon. Regards Ann”

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Posted 1 year ago

“Very happy with range of yarns and price is fair. Speedy delivery would definitely recommend”

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Posted 1 year ago

“Great selection of yarns. Love your sales all year round. Usually cheaper than other outlets.”

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Posted 1 year ago

“I always buy my wool from here. Great value, great service, if any problems just an email away with a quick response. Thank you x”

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Posted 1 year ago

“Good serive”

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Posted 1 year ago

“The wool is lovely.You think you've got a bargain till you get to the postage. It was more than the wool .”

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Posted 1 year ago

“Very easy to order online,good quality yarns, excellent value for money”

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Posted 1 year ago

“Excellent choice at the most competitive prices.”

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Posted 1 year ago

“Wool looks just as photo and feels great. The delivery was really quick and the parcel was well wrapped. I haven't started to use it yet as still finishing an ongoing project”

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Posted 1 year ago

“Yarn arrive quickly and at a great price. I haven't used it yet but have a project lined up. Looks good quality.”

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Posted 1 year ago

“What good service from start to when I received my wool would definitely recommend. Thank you”

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Posted 1 year ago

“Quality wool at exceptional prices and delivered quickly”

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Posted 1 year ago

“The wool is nice, but there were lots of knots in the multi coloured wool.”

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Posted 1 year ago

“Really pleased with my purchase and service. Will definitely be ordering more. 5 Star rating.”

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Posted 1 year ago

“Great quality of wool, lovely colours, a very slight hiccup with one item that was resolved within a couple of emails and a few days. Will definitely order again when I've worked my way through the large amount of wool I ordered.”

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Posted 1 year ago

“Excellent service will definitely use again”

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Posted 1 year ago

“It came when it said.”

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Posted 1 year ago

“I have ordered twice from the Wool Factory and both times the service has been first class. I was kept informed during the whole process of the delivery. The quality and prices of the yarn are very competitive. I will certainly be ordering again.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews