The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first purchase. Site was easy to negotiate. Beautiful. Wool. Amazing choice of colours. Wool suitable for a multitude of projects. Lovely packed and arrived quickly.”

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Posted 2 years ago

“Very good prices and speedy delivery staff always helpful.”

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Posted 2 years ago

“Great selection of yarns and patterns. My experience thus far has been very good, thank you 😁 I'm a fan of James Brett patterns and yarns.”

The Wool Factory Ltd 5 star review on 5th March 2024

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Posted 2 years ago

“Love buying my wool here it's always reasonably priced and good quality. Also love the accessories you can buy so much choice and the delivery service is 10 out of 10 .”

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Posted 2 years ago

“Very good customer service & quick delivery.”

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Posted 2 years ago

“This was a repeat order. The goods arrived quickly and were as shown on website. Will be ordering from them again.”

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Posted 2 years ago

“Excellent and prompt service as always”

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Posted 2 years ago

“First time ordering, easy site to use, and parcel arrived on time and well packed,”

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Posted 2 years ago

“The delivery and contents all first class l will be ordering again very soon Thankyou I recommend this site”

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Posted 2 years ago

“easy to order prices competitive fast delivery”

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Posted 2 years ago

“All the wool i have ordered has been really good, fast service and will continue to use the wool factory.”

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Posted 2 years ago

“Sorry but the wool I received was nothing like the colour expected. My letter sent in to you had no response for days and finally I got a generic reply saying look at the return policy online..so basically no one was of any help at all. Money wasted..won 't buy again or reccomend from this experience.”

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Posted 2 years ago

“Wool always great quality,and colours range is superb .”

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Posted 2 years ago

“Relieved and happy that I got the wool that I needed to finish my husband's jumper”

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Posted 2 years ago

“Fantastic customer service. Great choice of yarns. Super fast delivery.”

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Posted 2 years ago

“Dear wool factory, Thankyou for the wool ...... The only thing is that if you find that there is some wool you haven't got, rather than give a refund, I would prefer you to email me so I can simple choose a different colour. The main reason for this is that the wool gets sent to my friend who brings it out to Italy for me. I would rather have the wool than a refund, because of my location. But obviously some people might prefer not to do this. Other than that I am very pleased with the service etc. thankyou very much to you all and I look forward to getting my wool very soon....... great!”

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Posted 2 years ago

“Huge selection of yarn weights and colours, web site easy to use, quick delivery and good prices. What's not to love!”

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Posted 2 years ago

“Quick delivery - good quality wool Delivery driver followed instructions - good service all round”

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Posted 2 years ago

“Very pleased with the prompt service and the quality of the wool.”

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Posted 2 years ago

“Fast, friendly service from The Wool Factory. Thank you”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews