The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of yarns and patterns. My experience thus far has been very good, thank you 😁 I'm a fan of James Brett patterns and yarns.”

The Wool Factory Ltd 5 star review on 5th March 2024

Helpful Report

Posted 1 year ago

“Love buying my wool here it's always reasonably priced and good quality. Also love the accessories you can buy so much choice and the delivery service is 10 out of 10 .”

Helpful Report

Posted 1 year ago

“Very good customer service & quick delivery.”

Helpful Report

Posted 1 year ago

“This was a repeat order. The goods arrived quickly and were as shown on website. Will be ordering from them again.”

Helpful Report

Posted 1 year ago

“Excellent and prompt service as always”

Helpful Report

Posted 1 year ago

“First time ordering, easy site to use, and parcel arrived on time and well packed,”

Helpful Report

Posted 1 year ago

“The delivery and contents all first class l will be ordering again very soon Thankyou I recommend this site”

Helpful Report

Posted 1 year ago

“easy to order prices competitive fast delivery”

Helpful Report

Posted 1 year ago

“All the wool i have ordered has been really good, fast service and will continue to use the wool factory.”

Helpful Report

Posted 1 year ago

“Sorry but the wool I received was nothing like the colour expected. My letter sent in to you had no response for days and finally I got a generic reply saying look at the return policy online..so basically no one was of any help at all. Money wasted..won 't buy again or reccomend from this experience.”

Helpful Report

Posted 1 year ago

“Wool always great quality,and colours range is superb .”

Helpful Report

Posted 1 year ago

“Relieved and happy that I got the wool that I needed to finish my husband's jumper”

Helpful Report

Posted 1 year ago

“Fantastic customer service. Great choice of yarns. Super fast delivery.”

Helpful Report

Posted 1 year ago

“Dear wool factory, Thankyou for the wool ...... The only thing is that if you find that there is some wool you haven't got, rather than give a refund, I would prefer you to email me so I can simple choose a different colour. The main reason for this is that the wool gets sent to my friend who brings it out to Italy for me. I would rather have the wool than a refund, because of my location. But obviously some people might prefer not to do this. Other than that I am very pleased with the service etc. thankyou very much to you all and I look forward to getting my wool very soon....... great!”

Helpful Report

Posted 1 year ago

“Huge selection of yarn weights and colours, web site easy to use, quick delivery and good prices. What's not to love!”

Helpful Report

Posted 1 year ago

“Quick delivery - good quality wool Delivery driver followed instructions - good service all round”

Helpful Report

Posted 1 year ago

“Very pleased with the prompt service and the quality of the wool.”

Helpful Report

Posted 1 year ago

“Fast, friendly service from The Wool Factory. Thank you”

Helpful Report

Posted 1 year ago

“Up until my last order I had been very satisfied with my purchase over the years, ( l order a lot of wool as l don't go out since covid and l love knitting for charity) but with the last order l had a 500g balls for baby blanket's but there were at least 5 breaks and knots in the ball, sometimes you get 1 or 2 which l understand happens.”

Helpful Report

Posted 1 year ago

“This wool is absolutely amazing n exactly the colours I wanted. I'm in the process of making a throw for the back of the settee n there was an ideal pattern on the inside of the band round the ball of wool. Would purchase from you again.”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews