The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very good service.”

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Posted 4 years ago

“Great selection of wool and patterns and good quality and value for money .Excellent service”

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Posted 4 years ago

“Buttons are perfect arrived quicker than I thought good service”

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Posted 4 years ago

“Excellent service . Good prices quick delivery. No need to go anywhere else everything you need all in one place.great.”

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Posted 4 years ago

“Great prices good variety and quick delivery”

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Posted 4 years ago

“Always pleased with the service and quality of wool. So pleased I've ordered more.”

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Posted 4 years ago

“Brilliant. Got wool on sale, very cheap. Good service and reasonable delivery time.”

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Posted 4 years ago

“Great wool, good prices and rapid delivery”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“Very pleased with item and delivery time.”

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Posted 4 years ago

“Excellent choice & good value”

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Posted 4 years ago

“The wool came promptly. It’s good wool”

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Posted 4 years ago

“I found the web site easy to use and the wool that I had ordered arrived quickly, well packed and exactly as described. Communication from the Wool Factory was excellent.”

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Posted 4 years ago

“Fast, reliable service. Good range of yarn at reasonable price.”

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Posted 4 years ago

“Service was wonderful. Shipped to me in Ireland in record time. Packaging excellent. Jean Percy (Mrs. Richard)”

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Posted 4 years ago

“I have ordered several times now from The Wool Factory and have always been extremely pleased with the quality of the wool and the speediness of the postal delivery. There is a high range of patterns available which is always tempting for any further knitting projects 😀”

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Posted 4 years ago

“Good company - easy to order and good delivery info. I will definitely continue to order from them.”

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Posted 4 years ago

“Lovely wool for baby cardigans”

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Posted 4 years ago

“Love this yarn & a good selection of colours good value for money Delivery was excellent”

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Posted 4 years ago

“This is my second order, delivery very quick. Colours as described. The choice of different yarns is helpful. Every thing you need in one place. Would recommend.”

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Posted 4 years ago

“Love their wool it always arrives in time and packed perfect”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews