The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. And fast delivery have used often and I recommend to friends”

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Posted 4 years ago

“Very prompt delivery”

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Posted 4 years ago

“Very prompt delivery and quick response to subsequent query. Thanks.”

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Posted 4 years ago

“Have not started my project yet,the yarn is lovely and the colour’s are very nice”

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Posted 4 years ago

“Prompt and responsive”

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Posted 4 years ago

“Excellent price quality and delivery”

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Posted 4 years ago

“Amazing quality and swift delivery”

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Posted 4 years ago

“I've been using the woolfactory online for some time now. When you place your order you get an email straight away. Then a day later I receive another email saying that its dispatch. The wool is here the next day. Great service”

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Posted 4 years ago

“Very happy with my purchases, lovely colors and wool is packed well x”

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Posted 4 years ago

“Always got loads of wool for every purpose at good prices. Online ordering easy and delivery very quick. I have used them many times and will continue to do so.”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“Excellent service, good communication and speedy delivery thank you”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Very happy with all aspects of the Wool Factory excellent service and prompt delivery. Well done to all.”

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Posted 4 years ago

“Amazing choice of wool, I was spoilt for choice!! Delivered very quickly and very pleased with the quality of the wool and also how the colours look 'in real life' - sometimes choosing colours online can be difficult. Will definitely be a repeat customer.”

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Posted 4 years ago

“Very pleased with the quality of the wool I purchased. (Actually love the colours) The colours are different shades to what is shown but I’m preferring these shades, this time round. Delivery was quick and excellent value. Thank you.”

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Posted 4 years ago

“I was happy with my purchase, it arrived in good time and was exactly what I was lookng for.”

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Posted 4 years ago

“Very pleased with the yarn I bought from you and the quick service”

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Posted 4 years ago

“Good service and quick deliveries good quality yarn, this is a small sample of what I’ve made with some of the yarn.”

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Posted 4 years ago

“Very easy and satisfactory deal. Thank you.”

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Posted 4 years ago

“Beautiful wool and Excellent Service. Can’t fault them.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews