The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Love the wool I received! Perfect for crochet. Prompt & friendly service. Will definitely order again.”

The Wool Factory Ltd 5 star review on 6th April 2022

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Posted 3 years ago

“Brilliant service and a very speedy delivery of the items ordered, well done to the team at the Wool Factory”

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Posted 3 years ago

“A lovely choice of yarn on sale. Ordering was easy and delivery prompt. Will definitely order again in the future. Thank you.”

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Posted 3 years ago

“I would recommend the wool factory to everyone. I absolutely love them the choice is fantastic the service is 1st class and the price is brilliant I cannot and will not fault them. I hope to shop for many years to come and would highly recommend. If you don't believe me try them for yourselves you will not be disappointed and lastly I'd like to thank them for their fantastic service THANK YOU”

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Posted 3 years ago

“Haven’t started using it yet but looks just what I want for my new project. Arrived quickly and love the colour. Thank you”

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

“I've ordered quite a few times and never been disappointed, items always arrive very quickly and high quality.”

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Posted 3 years ago

“Always brilliant prices. Promptly despatched. Would highly recommend.”

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Posted 3 years ago

“great service goods delivered very quickly”

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Posted 3 years ago

“Great service and beautiful yarn.”

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Posted 3 years ago

“Easy to order and quick delivery. A wonderful selection of wool.”

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Posted 3 years ago

“Thank you for wonderful customer service, nothing is ever too much trouble for you. Kindest regards Dawn”

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Posted 3 years ago

“10 Star 👍👍👍”

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Posted 3 years ago

“Fabulous service and gorgeous wool. I always get my yarn from here.”

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Posted 3 years ago

“I have been using the Wool Factory for some time and have always been happy with the yarn, the cost of postage and delivery. I can recommend them.”

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Posted 3 years ago

“I got the wool I was hunting for, to complete a project, the price was good and delivered within a couple of days. Perfect”

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Posted 3 years ago

“Very pleased with my recent purchase of king Cole cotton top. They were the only place that had the whole colour range in stock”

The Wool Factory Ltd 5 star review on 5th April 2022

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Posted 3 years ago

“good prices very quick and reliable good quality items and very helpful staff would not hesitate to recommend this company”

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Posted 3 years ago

“Excellent quality. Fantastic choice of colours. Very quick delivery”

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Posted 3 years ago

“Good quick service very helpful and good quality”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews