The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“I like the wool factory, wool is good ,prices brilliant and delivery quick.would highly recommend.”

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Posted 3 years ago

“Always buy from here. Good service, fast delivery and lovely wool, perfect for making the “lock down blankets”..”

The Wool Factory Ltd 5 star review on 15th April 2022

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Posted 3 years ago

“The yarn I’ve been buying from The Wool Factory is excellent value and delivery is very quick. I’m thrilled with this service and hope to visit the shop soon.”

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Posted 3 years ago

“Amazing service, fast efficient…… just brilliant. Thank you.”

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Posted 3 years ago

“Very good prices and speedy delivery. My questions about the yarn were answered quickly. I would like a range of low priced 4ply yarn because I use a machine.”

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Posted 3 years ago

“Received wool in a matter of 2/3 days which was excellent and meant I could get on with job in hand. Thank you.”

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Posted 3 years ago

“Great patterns and yarn. Prices are reasonable and speedy delivery. Was impressed”

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Posted 3 years ago

“Very efficient and great choice of products”

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Posted 3 years ago

“Fantastic service, exactly what I was looking for to finish a blanket. Prompt delivery, would recommend.”

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Posted 3 years ago

“The amount of choice you offer, along with the competitive price, will keep me coming back for more 👍”

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Posted 3 years ago

“You always have amazing yarns and pattern always spoilt for choice.”

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Posted 3 years ago

“I ordered a pattern and wool and both where delivered very quickly have almost finished the back of tunic and just wish I could knit faster can't wait untill complete.”

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Posted 3 years ago

“Beautiful select of high quality wool at great prices. Delivery was quick and ill definitely be shopping with The wool factory again. Thank you”

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Posted 3 years ago

“Lovely fast service excellent products”

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Posted 3 years ago

“Always great service and products.”

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Posted 3 years ago

“fantastic service, my order arrived the next day, great products, great prices, thankyou.”

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Posted 3 years ago

“Very fast delivery. Great yarn. Highly recommend.”

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Posted 3 years ago

“excellent service and excellent wool so pleased I found this site will always buy my wool from here from now on thank you Denise”

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Posted 3 years ago

“First time I have ordered anything, service was excellent so will be ordering more”

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Posted 3 years ago

“Excellent products at very reasonable prices. Fast dispatch and delivery. Very happy with my purchases and will be buying from The Wool Factory again. Highly recommended.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews