The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you, beautiful wool, excellent, speedy service, absolutely my new 'go to' wool and accessories supplier. Really looking forward to the shop re-opening, didn't realise I had such a lovely store in the same county, definitely paying a visit once you're back up and running.”

The Wool Factory Ltd 5 star review on 13th March 2023

Helpful Report

Posted 2 years ago

“I was looking for some dk wool for my bunnies.. and found a different colour selection… may soon need to order more!”

Helpful Report

Posted 2 years ago

“I love the wool factory, a bit too much according to my husband 🤣🤣, it sticks my favourite brands at good prices. Thank you”

Helpful Report

Posted 2 years ago

“Excellent service quick efficient delivery great choice of wools”

Helpful Report

Posted 2 years ago

“Excellent products and friendly service. Thank you”

Helpful Report

Posted 2 years ago

“A a charity crafter I LOVE getting my knitting yarn from TWF. Good colour range, good value and great service.”

Helpful Report

Posted 2 years ago

“Lovely wool ♥️ very fast delivery. Thank You”

Helpful Report

Posted 2 years ago

“thankyou for speedy delivery and to wish you well in you new warehouse”

Helpful Report

Posted 2 years ago

“Quick delivery and good products.”

Helpful Report

Posted 2 years ago

“Another order.... easy to use web site... fabulous selection of wools... fantastic prices too ( means I can horde a little ) Arrived well.packaged...and speedy delivery. Lovely note and e mail with my wool.. gives a true sense of a family business. Havent bought wool anywhere else... and won't.”

Helpful Report

Posted 2 years ago

“Upper services, orders arrived quickly and in full.”

Helpful Report

Posted 2 years ago

“I haven’t received my PDF pattern which I purchased a week ago x no reply to email x no one answers phone x Won’t use this company again”

Helpful Report

Posted 2 years ago

“I recently ordered yarn and it came damaged by Royal Mail at first wool factory was quick in dealing with the problem. Unfortunately there has been no follow up by them to say we have to wait for royal mail to compensate them or they are going to resend the yarn that got damaged and other that got lost. I emailed again querying what is happening and still no reply. I did have a order that I was asked to make but lost out because they needed item ASAP so I'm Really disappointed with customer service. Will I buy from them again I'm not sure”

Helpful Report

Posted 2 years ago

“So glad I ordered wool from this company. The prices are very good and with quick dispatch and delivery I was able to start knitting within days of ordering. I bought 2 cones of 4ply baby yarn which is great to work with. Thanks guys.”

Helpful Report

Posted 2 years ago

“Very happy with my purchase”

Helpful Report

Posted 2 years ago

“Exactly the wool I was looking for, thank you A fantastic price and speedy delivery Have already recommended to fellow knitters”

The Wool Factory Ltd 5 star review on 27th February 2023

Helpful Report

Posted 2 years ago

“Order downloaded immediately . Very convenient”

Helpful Report

Posted 2 years ago

“Ordered a pattern excellent service good communication would order again”

Helpful Report

Posted 2 years ago

“Excellent service . Quick delivery and the items I ordered are lovely .Will definitely buy again.”

Helpful Report

Posted 2 years ago

“Excellent service. Keep up the good work!”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews