The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with quality of wool and quick service/delivery. Will order again in the future.”

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Posted 2 years ago

“Excellent service and lovely yarn, will certainly buy from here again.”

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Posted 2 years ago

“Efficient prompt service, quality products. I think that says it all.”

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Posted 2 years ago

“I was really happy with the quickness of the service I received. I was kept upto date and received a lovely email telling me who had done what with my order.”

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Posted 2 years ago

“Excellent product, timely delivery ,, I'm delighted.”

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Posted 2 years ago

“Absolutely love the amazing service, good quality yarn and prices are brilliant. Excellent customer service.”

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Posted 2 years ago

“Love the kits they put together , and the wool is superb everything I ordered is well packed and sent quickly,and reasonable prices too”

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Posted 2 years ago

“since finding the wool factory online i dont buy from anywhere now, its lovely wool, nicely priced and nicely packed and delivered. i love it .”

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Posted 2 years ago

“A great variety of products at good prices with excellent customer service whether on line or in person. Thanks!”

The Wool Factory Ltd 5 star review on 13th March 2023

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Posted 2 years ago

“very good, exactly the extra i needed, and a perfect match, very quick”

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Posted 2 years ago

“Just love the wool good variety comes quite quick”

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Posted 2 years ago

“Once again excellent service. Fast delivery very easy ordering. Yarn very good price , knits and washes well. I have never been disappointed on any of my purchaces.”

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Posted 2 years ago

“Wide range of wool to chose from delivery is within 2 days very pleased with the service”

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Posted 2 years ago

“Found the wool to match some I had run out of to complete a cardigan. Hadn't used correct wool for pattern! Was a different shade number but it was a varigated colour it matched fine. Arrived within days. Finished item, thanks.”

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Posted 2 years ago

“Excellent service. Beautiful, good quality wool and really quick delivery”

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Posted 2 years ago

“I used this company for the first time and I asked advice about a yarn substitute. I received a very quick and helpful response and my order arrived very promptly. The communication was also excellent”

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Posted 2 years ago

“Lovely yarn swifty sent”

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Posted 2 years ago

“Excellent choice, good pricing, delivery service quick and contact very good. You do a great job.”

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Posted 2 years ago

“This is now my first choice for buying wool for my knitting projects. My orders are packed with care, with quick delivery, beautiful quality wools to choose from, great communication and fabulous bargains.”

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Posted 2 years ago

“Excellent service, great value for money. I’m a fairly regular customer and have been more than satisfied.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews