The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely colours and the yarn is lovely. All delivered with care and quickly”

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Posted 3 years ago

“I have subscribed to the crochet and knitting boxes since January. I have enjoyed making the different projects and look forward to the ones I haven't completed yet. When I have contacted the Wool Factory with a query they were very helpful. I like the variety of different yarns but it would be helpful to give some indication of how many balls needed against the different patterns, although I recognise that would be difficult with the different sizes and if using different yarns.”

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Posted 3 years ago

“Very impressed with quality of wool and quick service/delivery. Will order again in the future.”

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Posted 3 years ago

“Excellent service and lovely yarn, will certainly buy from here again.”

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Posted 3 years ago

“Efficient prompt service, quality products. I think that says it all.”

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Posted 3 years ago

“I was really happy with the quickness of the service I received. I was kept upto date and received a lovely email telling me who had done what with my order.”

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Posted 3 years ago

“Excellent product, timely delivery ,, I'm delighted.”

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Posted 3 years ago

“Absolutely love the amazing service, good quality yarn and prices are brilliant. Excellent customer service.”

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Posted 3 years ago

“Love the kits they put together , and the wool is superb everything I ordered is well packed and sent quickly,and reasonable prices too”

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Posted 3 years ago

“since finding the wool factory online i dont buy from anywhere now, its lovely wool, nicely priced and nicely packed and delivered. i love it .”

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Posted 3 years ago

“A great variety of products at good prices with excellent customer service whether on line or in person. Thanks!”

The Wool Factory Ltd 5 star review on 13th March 2023

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Posted 3 years ago

“very good, exactly the extra i needed, and a perfect match, very quick”

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Posted 3 years ago

“Just love the wool good variety comes quite quick”

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Posted 3 years ago

“Once again excellent service. Fast delivery very easy ordering. Yarn very good price , knits and washes well. I have never been disappointed on any of my purchaces.”

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Posted 3 years ago

“Wide range of wool to chose from delivery is within 2 days very pleased with the service”

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Posted 3 years ago

“Found the wool to match some I had run out of to complete a cardigan. Hadn't used correct wool for pattern! Was a different shade number but it was a varigated colour it matched fine. Arrived within days. Finished item, thanks.”

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Posted 3 years ago

“Excellent service. Beautiful, good quality wool and really quick delivery”

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Posted 3 years ago

“I used this company for the first time and I asked advice about a yarn substitute. I received a very quick and helpful response and my order arrived very promptly. The communication was also excellent”

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Posted 3 years ago

“Lovely yarn swifty sent”

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Posted 3 years ago

“Excellent choice, good pricing, delivery service quick and contact very good. You do a great job.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews