The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really happy with the service I have been given very quick delivery and products are great will be ordering again”

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Posted 4 years ago

“great service,prompt call to action,received in good time and condition.thank you”

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Posted 4 years ago

“Very pleased with the wool, quality, colour, unique, price. Delivery was free and came at a reasonable time scale. Struggled to get this shade any where else. Very pleased with overall service”

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Posted 4 years ago

“Bardzo lubię robić tutaj zakupy, głównie ze względu na świetne ceny i błyskawiczną przesyłkę. Polecam”

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Posted 4 years ago

“Excellent service, good value. Queries are answered promptly and the friendly staff's advice is much appreciated. Old fashioned customer service is alive and well. Thank you.”

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Posted 4 years ago

“I visited the wool factory and was amazes by the amount of wool. Bought 2 lots first visit, returned the following week, back from holiday and bought some more. I realised that I would not have enough wool, for a rather complicated pattern, with 5 balls of wool on the go at once. Went on line for 5 more balls, the website, so simple, I ordered on the Friday and it arrived Saturday. I am a fan for life.”

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Posted 4 years ago

“I have purchased many times and will do so again and again. The quality is excellent and its impossible not to find a yarn or colour you want. The Wool factory cannot be faulted. The service is exceptional and first class. I would highly recommend them everytime.”

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Posted 4 years ago

“Order arrived within the week, wool good quality easy to crochet with.”

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Posted 4 years ago

“Very good value for money and exactly what I ordered”

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Posted 4 years ago

“My purchase was delivered quickly and at a great price, will definitely use again!”

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Posted 4 years ago

“Fast dispatch and delivery of a lovely product. Excellent service. I will be buying more from this company for future projects”

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Posted 4 years ago

“Very happy with my order and super fast delivery. I will happily order again.”

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Posted 4 years ago

“Deliveries have been within 2 days of ordering...well impressed! Came in whilst on holiday this week in person...wow mind boggling the amount and choice of wools....I was going to buy a pair of knitting needles....came away with 3 pairs and 12 balls of wool and 2 patterns!!😲 Your assistant was lovely and helpfull.”

The Wool Factory Ltd 5 star review on 8th October 2021

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Posted 4 years ago

“The wool is fabulous at a great price”

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Posted 4 years ago

“Very good, personalised, affordable and speedy service. Only improvement would be more environmentally friendly packaging. 💚”

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Posted 4 years ago

“Always great service even in the pandemic 😷 maybe was a wee bit longer for delivery but never more than 5 day great stock and great value”

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Posted 4 years ago

“First class in all respects, price, delivery, product. Would heartily recommend this company.”

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Posted 4 years ago

“The Majestic DK wool pack arrived speedily. Excellent value and good quality yarn. I am using it to make a blanket unifying lots of oddments from my stash.”

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Posted 4 years ago

“My recent order was dealt with very efficiently and I received the wool a couple of days later. The wool is lovely and I am enjoying my knitting. I Shall certainly use this service again.”

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Posted 4 years ago

“Easy to order and good customer service. Exchange or refund no problem”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews