The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service very good selection of all wool weight always packed well excellent value”

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Posted 4 years ago

“Order arrived quickly, lovely wool.”

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Posted 4 years ago

“Hi, I am very pleased with wool I receive and always a quick delivery even in these difficult times. All credit to all staff for doing a sterling job in these trying times.”

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Posted 4 years ago

“Very prompt delivery, and excellent quality for the price. Started knitting already! great colour!”

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Posted 4 years ago

“Fast delivery, great collection of wools, great service , very pleased.”

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Posted 4 years ago

“Great prices,fast delivery,all round good service.”

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Posted 4 years ago

“Excellent service, my wool came the next day. Highly recommend this company and their products. Will use them again.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Lovely choice of wool and quick delivery..”

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Posted 4 years ago

“My order arrived quickly. Very well packaged and excellent quality.”

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Posted 4 years ago

“Very pleased with purchase, quick delivery and good communication. A marvelous selection of wools which sometimes makes it hard not to put much more than intended in the basket! Highly recommended”

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Posted 4 years ago

“I am still waiting for the pattern 14/10/21”

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Posted 4 years ago

“Happy Customers - Happy Sheep - Happy Crotcheters - Socks for my feet”

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Posted 4 years ago

“It's very nice wool and didn't matter how little or big your order is and good delivery”

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Posted 4 years ago

“Item was sent in a protective envelope, arrived quickly and in perfect condition. Thank you”

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Posted 4 years ago

“I have received several orders now from the wool factory and I would definitely recommend them, the prices are very good and the parcels arrive very quickly.”

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Posted 4 years ago

“Excellent service,goods are of good quality, I will purchase all I need from from you.”

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Posted 4 years ago

“Lovely wool knits up beautiful.delivery on time .not finished garment yet .so not got photo yet . overall very happy.thank you .”

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Posted 4 years ago

“Faultless experience, could not have asked for more”

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Posted 4 years ago

“Did not receive items I was expecting and returned, waiting my refund”

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Posted 4 years ago

Hi A J Coller, Thank you for your review. You purchased cotton double knitting yarn and we sent out exactly what was purchased. Just because a yarn is cotton does not mean it is not double knitting, all yarn weights come in different blends and varieties. We can confirm your refund has been processed. Thank you

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews