The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with the speedy delivery of my order of wool. I had a wee problem (all my fault) which was quickly resolved and a refund sent. Thank you so much 😊”

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Posted 4 years ago

“Excellent service and fast delivery”

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Posted 4 years ago

“Very efficient company to deal with, delivery was fast”

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Posted 4 years ago

“As a elderly person I find shopping for my wool very convenient good prices and excellent delivery service”

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Posted 4 years ago

“Love the wool, good quality, and price, i will be ordering soon again.knits and crotchers up lovely.soft to the touch”

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Posted 4 years ago

“Very happy with my yarn good quality, l have not yet used but l am sure it will be good.”

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Posted 4 years ago

“Well priced wool. Good selection. Fast delivery.”

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Posted 4 years ago

“Very pleased with quality of the wool and the colour. Delivery was prompt. Would highly recommend.”

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Posted 4 years ago

“Excellent service fantastic prices and really good quality.”

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Posted 4 years ago

“I would like to purchase individual balls of wool in the sales as I knit teddies”

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Posted 4 years ago

“Always good service and good value”

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Posted 4 years ago

“Highly recommend the wool I recieved. Good quality. Delivery was great too”

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Posted 4 years ago

“Received the wool quickly. I’m happy with the wool except for the knots. One ball had 9. I haven’t started the second yet. I did email the company but never got an acknowledgement. I know nothing can be done. Just wanted to inform”

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Posted 4 years ago

“Excellent delivery service and brilliant yarn I am really pleased and will certainly purchase again.”

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Posted 4 years ago

“Always great prices and lovely selection of yarns online.”

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Posted 4 years ago

“Wool fantastic service second to none wouldn't knit any other aran but woolcraftalways more than satisfied”

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Posted 4 years ago

“Absolutely delighted with goods and patterns will send you some pictures after Christmas ball my projects secret!!”

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Posted 4 years ago

“First class service, good prices, wool arrived when they said it would. No complaints, would happily use again, thank you.”

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Posted 4 years ago

“Woolas expected and promptly delivered. Would order again”

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Posted 4 years ago

“Excellent quality of the wool, very quick delivery. It knits up so soft”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews