The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for prompt processing and delivery of order as per usual.I do lots of knitting of baby items and sell raising funds for The Royal Marsden Hospital.”

Helpful Report

Posted 3 months ago

“I’ve ordered online a few times now and I’m always impressed with how quick my order arrives and I like the email updates on my order. The prices are really good and there is lots of choice of brands. The Skegness shop is brilliant and the Staff so happy & helpful (even offered us a coffee). I’ve joined TWF VIP as I never have any issues with this company 😊”

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Posted 3 months ago

“I am well and truly impressed with how quick I received my package ordered it yesterday and received it today had it delivered to my mums in Norwich as I am on holiday there as I usually click and collect from akegness store”

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Posted 3 months ago

“My first time ordering wool from the warehouse, great choice, good quality and prompt service. What more can you ask for?”

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Posted 3 months ago

“As usual, my order from the Wool Factory was most satisfactory: excellent yard, good delivery, good price.”

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Posted 3 months ago

“Value for money and speedy service”

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Posted 3 months ago

“Excellent service, outstanding value, Love the wool.”

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Posted 3 months ago

“Great prices and good selection of wools and accessories.”

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Posted 3 months ago

“The service was brilliant, thank you.”

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Posted 3 months ago

“Lovely choice of wool and colors and prices are affordable you just want to buy it all highly recommend. The staff are very helpful and delivery is fast”

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Posted 4 months ago

“Wool factory always provides excellent service. Arrived quickly and well packaged thankyou”

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Posted 4 months ago

“The wool is lovely i bought it for my mums birthdsy and was delighted with it great service and quick delivery”

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Posted 4 months ago

“Fantastic service. Hassle free... delivery was quick and packaging was so nice. Highly recommend”

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Posted 4 months ago

“Ordering was easy I made a mistake, but it was promptly sorted. Delivery was quick. I'm very pleased with my order.”

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Posted 4 months ago

“Great selection of quality products excellent value for money. Have purchased several times always happy.”

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Posted 4 months ago

“Easy to order what I wanted on the website. Took ages for me to decide what I wanted as there was so much choice. A very quick delivery time. Will definitely use again”

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Posted 4 months ago

“Always get good service and quality wool when I order. Help when needed quick service/delivery.”

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Posted 4 months ago

“Great availability unlike another supplier where you may buy crafts for your hobbies. Quick delivery and oh yes, cheaper than them too! My first point of call from now on.”

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Posted 4 months ago

“Friendly & proffesional staff.”

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Posted 4 months ago

“Really fast and efficient ordering and delivery service. The yarn I have knitted up knits really well, bought some recycled yarn that I haven’t tried yet so will have to wait and see but looks good quality”

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Posted 4 months ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews