The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,083 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 25th April 2025

669

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery vast choices. Easy website to use.”

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Posted 1 month ago

“So pleased with my first order, the wool is beautiful and love the colour will be ordering again soon.”

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Posted 1 month ago

“Good quality wool at reasonable prices. Delivery always prompt and on time, very satisfied with their service.”

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Posted 1 month ago

“I knit and crochet for Ukraine charity PUMA .Wool Factory great value for money. Teddy wool amazing for toys and half price at moment made beautiful bears and Easter chickens for Ukrainian children. Would recommend to all especially if crafting for charities”

The Wool Factory Ltd 5 star review on 19th March 2025

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Posted 1 month ago

“Super Friendly Efficient Service Always”

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Posted 1 month ago

“Prompt delivery. Very nice yarn.”

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Posted 1 month ago

“Excellent products and services are very good. Staff are very helpful.”

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Posted 1 month ago

“I have bought knitting patterns and wool a few times now, I have always had a great experience. I would definitely recommend to family and friends.”

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Posted 1 month ago

“Really happy with my purchase lovely quality and very prompt delivery”

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Posted 1 month ago

“My wife makes sensory muffs for the Royal Derby Hospital Trust and we fund it. The Wool Factory is a very useful re source and our latest order was last week. We also go to their shop in Alford and their stall on Mablethorpe Thursday market. We buy DK wool iof different brands and colours. The Wool Factory staff are very good and helpful and if you order £28 worth the delivery is free. Their delivery service is very fast and efficient.”

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Posted 1 month ago

“I absolutely love the yarn I get I have never been disappointed with any of my purchases and there has been many .”

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Posted 1 month ago

“Excellent service, any problems are sorted quickly and efficiently, lovely lot of people and of course great wool at affordable prices.”

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Posted 1 month ago

“Have used you for a while now. I knit blankets which I donate to the PDSA shop in inverurue,which they sell to customers. There is a good choice of the wool i use and when I order wool it comes in good time. Will continue to use you going forward.”

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Posted 1 month ago

“Always exactly as ordered. Packed nicely. Arrives always as promised.”

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Posted 1 month ago

“Im very pleased with all the wool and pattern I purchased”

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Posted 1 month ago

“very happy with the wool and service and will be buying more, thank you so much”

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Posted 1 month ago

“I had seen the wool factory advertised on fb , I didn’t really need anymore wool but thought , I would place an order to try it out , I wasn’t disappointed the service is excellent, super fast delivery, very reasonable prices , communication spot on and the products are amazing, so much so that I placed a second order right away for even more wool that I don’t really need , I recommend the wool factory 150% .”

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Posted 1 month ago

“This is my first time buying from the wool factory and I am very pleased with the quality of the yarn will definitely purchase again and would highly recommend this company”

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Posted 1 month ago

“Excellent service, very pleased with my purchase although haven't started my project yet as have a few other projects to finish.”

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Posted 1 month ago

“Delighted with my wool from The Wool Factory. Excellent selection , highly recommend.”

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Posted 1 month ago

The Wool Factory Ltd is rated 4.9 based on 9,083 reviews