The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, fast delivery, great prices what more can you ask for. I highly recommend”

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Posted 2 years ago

“I'm so pleased I found this place on line. Shopped here for a while now and had some top quality yarns. As usual A+ service, postage - second to none. If I lived nearer, I'd be calling every week. I will upload my blanket when it's completed.”

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Posted 2 years ago

“Great patterns can't wait to get my knitting needles going on these patterns, easy to read and understand, have a great selection of patterns, also had a good service and a very quick delivery, will be back very soon, many thanks.”

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Posted 2 years ago

“I bought the worsted yarn which was on sale. There was a lovely range of colours, and I chose 3. The delivery was speedier than expected, and I find the yarn very soft and easy to work with. I'm looking forward to wearing the finished item.”

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Posted 2 years ago

“I am so grateful for my daughter finding you for me , I've had 3 large orders ( one huge ) and when she comes to see me there will be another one I think as she knits too, I have balls that are of different makeup and I can't fault any of them, they all knit beautifully and I always wash my knitting before I give the item to whoever and they all wash lovely, so a big thank you ! best regards Anne Williams”

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Posted 2 years ago

“Prompt delivery, lovely wools and cottons, great colours. Sadly my knitting and crochet skills are no match for their service:-( However I can improve...I think the Wool Factory are/is at the top of their game:-)”

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Posted 2 years ago

“Beautiful product good quality and value for money. Very friendly quick service.”

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Posted 2 years ago

“Great service. Really quick dispatch and everything securely packed.”

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Posted 2 years ago

“The service was excellent, and the wool is beautiful and arrived when stated. Thank you”

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Posted 2 years ago

“Just started project love the feel and look of the yarn”

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Posted 2 years ago

“I recently discovered the Wool Factory having previously ordered from other online suppliers. I saw they had a good range of yarns and many very good offers. The first order went a little wrong as I had to report that one ball of yarn was missing, but the Wool Factory rapidly sent out the missing ball. A big thank you for that. Have already placed another order which should keep me going for several projects.”

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Posted 2 years ago

“Fantastic service will use again”

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Posted 2 years ago

“Fab service! Order delivered promptly”

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Posted 2 years ago

“Always very good and helpful service. Would not hesitate to use again”

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Posted 2 years ago

“Fantastic choice and reasonably priced. very quick delivery time too. Always good quality.”

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Posted 2 years ago

“Loved the quality of the wool, delivery was pretty quick considering it was a big parcel. Very happy with the service from the wool factory”

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Posted 2 years ago

“The delivery went very well and I am very pleased with the product.”

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Posted 2 years ago

“Always a quick and professional service of good quality items. I have yet to have any problems with any aspect of their services and would highly recommend”

The Wool Factory Ltd 5 star review on 28th July 2023

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Posted 2 years ago

“Always get good service from Wool factory, excellent for delivery”

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Posted 2 years ago

“I purchased the July subscription box which did not arrive,one quick email and a replacement received immediately. Very good customer service.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews