The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great patterns can't wait to get my knitting needles going on these patterns, easy to read and understand, have a great selection of patterns, also had a good service and a very quick delivery, will be back very soon, many thanks.”

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Posted 2 years ago

“I bought the worsted yarn which was on sale. There was a lovely range of colours, and I chose 3. The delivery was speedier than expected, and I find the yarn very soft and easy to work with. I'm looking forward to wearing the finished item.”

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Posted 2 years ago

“I am so grateful for my daughter finding you for me , I've had 3 large orders ( one huge ) and when she comes to see me there will be another one I think as she knits too, I have balls that are of different makeup and I can't fault any of them, they all knit beautifully and I always wash my knitting before I give the item to whoever and they all wash lovely, so a big thank you ! best regards Anne Williams”

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Posted 2 years ago

“Prompt delivery, lovely wools and cottons, great colours. Sadly my knitting and crochet skills are no match for their service:-( However I can improve...I think the Wool Factory are/is at the top of their game:-)”

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Posted 2 years ago

“Beautiful product good quality and value for money. Very friendly quick service.”

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Posted 2 years ago

“Great service. Really quick dispatch and everything securely packed.”

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Posted 2 years ago

“The service was excellent, and the wool is beautiful and arrived when stated. Thank you”

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Posted 2 years ago

“Just started project love the feel and look of the yarn”

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Posted 2 years ago

“I recently discovered the Wool Factory having previously ordered from other online suppliers. I saw they had a good range of yarns and many very good offers. The first order went a little wrong as I had to report that one ball of yarn was missing, but the Wool Factory rapidly sent out the missing ball. A big thank you for that. Have already placed another order which should keep me going for several projects.”

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Posted 2 years ago

“Fantastic service will use again”

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Posted 2 years ago

“Fab service! Order delivered promptly”

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Posted 2 years ago

“Always very good and helpful service. Would not hesitate to use again”

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Posted 2 years ago

“Fantastic choice and reasonably priced. very quick delivery time too. Always good quality.”

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Posted 2 years ago

“Loved the quality of the wool, delivery was pretty quick considering it was a big parcel. Very happy with the service from the wool factory”

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Posted 2 years ago

“The delivery went very well and I am very pleased with the product.”

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Posted 2 years ago

“Always a quick and professional service of good quality items. I have yet to have any problems with any aspect of their services and would highly recommend”

The Wool Factory Ltd 5 star review on 28th July 2023

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Posted 2 years ago

“Always get good service from Wool factory, excellent for delivery”

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Posted 2 years ago

“I purchased the July subscription box which did not arrive,one quick email and a replacement received immediately. Very good customer service.”

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Posted 2 years ago

“Always arrives promptly and get what I order ,Great service and good price.”

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Posted 2 years ago

“I was very happy with my order. As well as the wool being good quality and excellent value, it was delivered quickly. The online correspondence was efficient and very friendly.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews