The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Always quality yarns, excellent customer service and communication plus great prices and delivery times. Fantastic offers too, almost forgot to mention that. No need to shop anywhere else”

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Posted 2 years ago

“Wool I ordered was just as anticipated. Delivery swift and I was kept informed throughout the process. Will definitely use The Wool Factory again.”

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Posted 2 years ago

“came super fast perfect condition the order confirmation email made my day”

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Posted 2 years ago

“Easy to order on their website, great communication with a speedy delivery.”

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Posted 2 years ago

“I ordered some woolcraft yarn in cream and white. I love the acknowledgment of the order. Just brilliant. The order came quickly enabling me to get the blanket done.”

The Wool Factory Ltd 5 star review on 27th July 2023

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Posted 2 years ago

“Great service and always a speedy delivery. Thank you 😊”

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Posted 2 years ago

“I love the wool factory, I love the many choices of great yarns, I love their prices and I love how fast they get orders sent out big or small. I've had a couple of orders and will be buying again.”

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Posted 2 years ago

“Delivered promptly, well wrapped very pleased with the yarn, knits up nicely. Thank you will make note of your name for any future knitting wool.”

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Posted 2 years ago

“The wool factory has become my number one go to place for wool, the staff are really friendly, helpful and professional, the selection of wools and the incredible discounts are second to none and delivery seldom takes more than 48 hours from emailing them my order, I would (and do) happily recommend this company to anyone who'll listen!”

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Posted 2 years ago

“Super speedy delivery, very polite couriers. Gorgeous quality wool and buttons- really enjoying my projects”

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Posted 2 years ago

“I have purchased quite a lot of yarn recently. I’m very pleased with the quality and the very good service. Orders are dispatched quickly. I would certainly recommend them.”

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Posted 2 years ago

“Allways arrives on time”

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Posted 2 years ago

“Excellent value for money. Good choice of colours and weights.”

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Posted 2 years ago

“A good company to order from and quick to get delivered.”

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Posted 2 years ago

“Bought some hayfield bonus super chunky yarn but there’s no way it’s super chunky, more like normal chunky. Disappointed but doubling up to make it thicker.”

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Posted 2 years ago

“The Wool Factory is there when the mood takes me. It offers choice and speedy delivery. What more could one ask for????”

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Posted 2 years ago

“Love the new look shop and it’s so easy to order online”

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Posted 2 years ago

“I love the wool I've just ordered perfect for making little flowers with . Really fast delivery and I will buy again.”

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Posted 2 years ago

“Always love the wool I receive very fast postage and great customer service 🤗”

The Wool Factory Ltd 5 star review on 23rd July 2023

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Posted 2 years ago

“I was very pleasantly surprised at just how quickly my order arrived. The quality of the wool is very good and so lovely and soft. Will definitely order again. Thank you.🐑”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews