The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,198 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the quality of the wool, delivery was pretty quick considering it was a big parcel. Very happy with the service from the wool factory”

Helpful Report

Posted 2 years ago

“The delivery went very well and I am very pleased with the product.”

Helpful Report

Posted 2 years ago

“Always a quick and professional service of good quality items. I have yet to have any problems with any aspect of their services and would highly recommend”

The Wool Factory Ltd 5 star review on 28th July 2023

Helpful Report

Posted 2 years ago

“Always get good service from Wool factory, excellent for delivery”

Helpful Report

Posted 2 years ago

“I purchased the July subscription box which did not arrive,one quick email and a replacement received immediately. Very good customer service.”

Helpful Report

Posted 2 years ago

“Always arrives promptly and get what I order ,Great service and good price.”

Helpful Report

Posted 2 years ago

“I was very happy with my order. As well as the wool being good quality and excellent value, it was delivered quickly. The online correspondence was efficient and very friendly.”

Helpful Report

Posted 2 years ago

“Always quality yarns, excellent customer service and communication plus great prices and delivery times. Fantastic offers too, almost forgot to mention that. No need to shop anywhere else”

Helpful Report

Posted 2 years ago

“Wool I ordered was just as anticipated. Delivery swift and I was kept informed throughout the process. Will definitely use The Wool Factory again.”

Helpful Report

Posted 2 years ago

“came super fast perfect condition the order confirmation email made my day”

Helpful Report

Posted 2 years ago

“Easy to order on their website, great communication with a speedy delivery.”

Helpful Report

Posted 2 years ago

“I ordered some woolcraft yarn in cream and white. I love the acknowledgment of the order. Just brilliant. The order came quickly enabling me to get the blanket done.”

The Wool Factory Ltd 5 star review on 27th July 2023

Helpful Report

Posted 2 years ago

“Great service and always a speedy delivery. Thank you 😊”

Helpful Report

Posted 2 years ago

“I love the wool factory, I love the many choices of great yarns, I love their prices and I love how fast they get orders sent out big or small. I've had a couple of orders and will be buying again.”

Helpful Report

Posted 2 years ago

“Delivered promptly, well wrapped very pleased with the yarn, knits up nicely. Thank you will make note of your name for any future knitting wool.”

Helpful Report

Posted 2 years ago

“The wool factory has become my number one go to place for wool, the staff are really friendly, helpful and professional, the selection of wools and the incredible discounts are second to none and delivery seldom takes more than 48 hours from emailing them my order, I would (and do) happily recommend this company to anyone who'll listen!”

Helpful Report

Posted 2 years ago

“Super speedy delivery, very polite couriers. Gorgeous quality wool and buttons- really enjoying my projects”

Helpful Report

Posted 2 years ago

“I have purchased quite a lot of yarn recently. I’m very pleased with the quality and the very good service. Orders are dispatched quickly. I would certainly recommend them.”

Helpful Report

Posted 2 years ago

“Allways arrives on time”

Helpful Report

Posted 2 years ago

“Excellent value for money. Good choice of colours and weights.”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,198 reviews