The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Lovely wool , great customer service”

The Wool Factory Ltd 5 star review on 4th July 2022

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Posted 3 years ago

“Very happy with service and very quick delivery thanks.”

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Posted 3 years ago

“Excellent service from ordering to delivery. Very good quality yarn.”

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Posted 3 years ago

“I ordered two 500g balls. I wound them in to smaller balls, as I find them easier to handle. I thought I might find the odd knot it the wool. I didn't :) The wool is so soft and knits up lovely. I will be ordering again in the future.”

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Posted 3 years ago

“I'm always happy with the prompt service from The Wool Factory, I get all my yarn from here.”

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Posted 3 years ago

“Easy to order prompt delivery, lovely products & easy to follow pattern. Will definitely be using again.”

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Posted 3 years ago

“Quick delivery. Exactly what I wanted.”

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Posted 3 years ago

“Amazing service. Ordered items, packaged and posted the next day so had my order within 2 days. Lovely and clean. Well packaged items.”

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Posted 3 years ago

“always happy with my purchases”

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Posted 3 years ago

“Fantastic service and prices. Highly recommend”

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Posted 3 years ago

“I couldn’t be happier with the service received from The Wool Factory . My yarn was delivered very quickly and l had not paid for delivery, will definitely be using them again .”

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Posted 3 years ago

“Prompt, well packaged, accurate delivery of my chosen, lovely yarn”

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Posted 3 years ago

“Your service is always very good and I highly recommend it to anyone wanting to buy anything from your website”

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Posted 3 years ago

“Very pleased with the price of the wool and the service will be pleased to order again from the firm”

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Posted 3 years ago

“Excellent quality baby wool at a good price. Quick efficient ordering service.”

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Posted 3 years ago

“Luv this site. Great value and quality for the money”

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Posted 3 years ago

“Very good quality even those my first order went missing”

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Posted 3 years ago

“Lovely wool, quick delivery. Will definitely buy from again.”

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Posted 3 years ago

“The Wool Factory is heaven sent. They have exactly what your looking for and great prices. The delivery is fast and the wool is packed in lovely organza bags that make perfect gift bags for your made items.”

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Posted 3 years ago

“Very good communication and quick delivery”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews