The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant products, prices and service. I only buy my yarn from The Wool Factory for my grand daughter. She will be 1 year old on 29th June and has more cardies and toys then you can imagine. All crocheted and knitted. Thank you for such great service”

The Wool Factory Ltd 5 star review on 24th June 2022

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Posted 3 years ago

“Colours were as stated on the web site.. arrived safely, good quality. Will shop again.”

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Posted 3 years ago

“Incredible Service, Very High-Quality products, fantastic range and lovely helpful staff.”

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Posted 3 years ago

“Amazing service, great products”

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Posted 3 years ago

“Ordered King Cole Bramble DK, came in 2 days. Very happy and will order again 😊”

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Posted 3 years ago

“Was pleased with the service and delivery . So pleased with the books and the price of them . A happy customer”

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Posted 3 years ago

“My wool arrived quickly and in great condition”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Excellent value, speedy delivery and great quality what more can I say!”

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Posted 3 years ago

“Fantastic choice of all yarns and excellent and fast service.”

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Posted 3 years ago

“I have been a customer since 2007 and have always been pleased with the wool I have bought from them, both from their stall in Mablethorpe market and online. Wide selection and very nice people to deal with.”

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Posted 3 years ago

“This is the second time I've ordered, the first time was a bad experience but I decided to give it another go, I can safely say that this time my order arrived early”

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Posted 3 years ago

“My items were delivered very quickly and the yarn was the best price I could find. I’m very pleased with my purchase.”

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Posted 3 years ago

“A huge variety of yarns of all kinds. An on-line order was quickly fulfilled”

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Posted 3 years ago

“I found the yarn I wanted for a very good price. Fast service and delivery.”

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Posted 3 years ago

“Order was despatched the same day and arrived quickly. Wool was good quality. Excellent value for money. Would highly recommend The Wool Factory.”

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Posted 3 years ago

“I am very happy with the wool and it is nice to knit with”

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Posted 3 years ago

“Amazing service & quick delivery as usual, thank you very much.”

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Posted 3 years ago

“Very good delivery service”

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Posted 3 years ago

“fast excellent service”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews