The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Easy to order, arrived next day and good quality will would recommend this company”

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Posted 3 years ago

“Lovely wool to knit with and at a great price too”

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Posted 3 years ago

“Brilliant service.”

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Posted 3 years ago

“Wrong colour sent. It is no where near the colour on the site. Should be cream and is brown. No returns label and no reply to several emails all week . I should not be paying to return wool that is clearly the wrong colour!”

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Posted 3 years ago

“Items ordered arrived promptly, well packaged and as described. No problems at all thank you for the excellent service.”

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Posted 3 years ago

“Very satisfied with the products I have ordered.”

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Posted 3 years ago

“Great value yarn. Terrific service. Prompt delivery. Will definitely use The Wool Factory again.”

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Posted 4 years ago

“Fantastic service, highly recommend.”

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Posted 4 years ago

“Good company with good delivery, and they keep you informed.”

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Posted 4 years ago

“Prompt delivery. Excellent”

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Posted 4 years ago

“Good wool and always received on time”

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Posted 4 years ago

“Very pleased with the wool, the quick delivery and good packaging. Down point on not responding to an email query sent as your site says no phone call option.”

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Posted 4 years ago

“Thanks. Wool all as ordered. Quick delivery.”

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Posted 4 years ago

“Your wool is a delight to knit with and a very fast delivery”

The Wool Factory Ltd 5 star review on 21st January 2022

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Posted 4 years ago

“Not very happy with the colour”

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Posted 4 years ago

“I have found the wool soft and easy to work with although only 3/4 through a gents fairisle jumper.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“First time buying from the wool factory. Lovely yarns and super fast delivery to Northern Ireland! Will be using again :)”

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Posted 4 years ago

“The parcel arrived quickly but I was very disappointed to discover that one of the balls of wool was not a full ball. I sent an email but have never received a reply”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews