The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,198 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a few orders now ,very good service and good quality wool at very good price ...I will continue to order.”

Helpful Report

Posted 4 years ago

“Excellent choice of yarn always very speedily despatched.”

Helpful Report

Posted 4 years ago

“Ordered a knitting pattern. It was well sent in a cardboard backed envelope. Paid extra for first class post and arrived in three days”

Helpful Report

Posted 4 years ago

“Easy order system and wool received when expected”

Helpful Report

Posted 4 years ago

“So much choice. Brilliant service. Never fails to Please me. Thank you.”

Helpful Report

Posted 4 years ago

“Prompt delivery”

Helpful Report

Posted 4 years ago

“Easy to order, arrived next day and good quality will would recommend this company”

Helpful Report

Posted 4 years ago

“Lovely wool to knit with and at a great price too”

Helpful Report

Posted 4 years ago

“Brilliant service.”

Helpful Report

Posted 4 years ago

“Wrong colour sent. It is no where near the colour on the site. Should be cream and is brown. No returns label and no reply to several emails all week . I should not be paying to return wool that is clearly the wrong colour!”

Helpful Report

Posted 4 years ago

“Items ordered arrived promptly, well packaged and as described. No problems at all thank you for the excellent service.”

Helpful Report

Posted 4 years ago

“Very satisfied with the products I have ordered.”

Helpful Report

Posted 4 years ago

“Great value yarn. Terrific service. Prompt delivery. Will definitely use The Wool Factory again.”

Helpful Report

Posted 4 years ago

“Fantastic service, highly recommend.”

Helpful Report

Posted 4 years ago

“Good company with good delivery, and they keep you informed.”

Helpful Report

Posted 4 years ago

“Prompt delivery. Excellent”

Helpful Report

Posted 4 years ago

“Good wool and always received on time”

Helpful Report

Posted 4 years ago

“Very pleased with the wool, the quick delivery and good packaging. Down point on not responding to an email query sent as your site says no phone call option.”

Helpful Report

Posted 4 years ago

“Thanks. Wool all as ordered. Quick delivery.”

Helpful Report

Posted 4 years ago

“Your wool is a delight to knit with and a very fast delivery”

The Wool Factory Ltd 5 star review on 21st January 2022

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,198 reviews