The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great place to get all your knitting a d sewing items always a good price ! Thank you”

The Wool Factory Ltd 5 star review on 30th January 2022

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Posted 3 years ago

“Great service and quick delivery, and I love the colours and the wool”

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Posted 3 years ago

“Speedy delivery. Nice quality product. Would order from Wool Factory again”

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Posted 3 years ago

“The website of this online store was very easy to use, and there was an excellent range of goods, at competitive pricing. The goods arrived quickly, and were packaged well, but not over packaged (good for the environment). I will be using this store again.”

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Posted 3 years ago

“good selection, reasonable prices and prompt delivery.”

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Posted 3 years ago

“Very happy with my purchase. Beautiful colours, beautiful wool and quick delivery. Thank you so much.”

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Posted 3 years ago

“Ordered and despatched same day and arrived 2 days later even with 2nd class postage…fantastic service”

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Posted 3 years ago

“Very pleased with my wool. Arrived very quickly.Really enjoying knitting with the self patterning wool.”

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Posted 3 years ago

“Great site, easy to use and prompt deliveries”

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Posted 3 years ago

“My original order was dealt with efficiently- then I found I needed more wool and it arrived really quickly. Thank you!”

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Posted 3 years ago

“Quick delivery and the wool is lovely can’t wait to get started .”

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Posted 3 years ago

“Kingcole beaches dk wool were lovely and soft. My friends said the colour are beautiful and so soft. I've finished knitted blanket for the baby.”

The Wool Factory Ltd 5 star review on 28th January 2022

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Posted 3 years ago

“I’ve used the wool factory a few times and I’ve always been very pleased with the quality of my purchases and prompt delivery.”

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Posted 3 years ago

“Great product and excellent price! Fast and efficient delivery too, many thanks.”

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Posted 3 years ago

“I've had a few orders now ,very good service and good quality wool at very good price ...I will continue to order.”

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Posted 3 years ago

“Excellent choice of yarn always very speedily despatched.”

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Posted 3 years ago

“Ordered a knitting pattern. It was well sent in a cardboard backed envelope. Paid extra for first class post and arrived in three days”

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Posted 3 years ago

“Easy order system and wool received when expected”

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Posted 3 years ago

“So much choice. Brilliant service. Never fails to Please me. Thank you.”

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Posted 3 years ago

“Prompt delivery”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews