The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,196 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,196 reviews

Shipping & Delivery
Delivery Methods	Postal Service

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Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm delighted with my purchases and am currently working my way through them :-)”

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Posted 5 years ago

“Excellent quality wool and value for money. Would highly recommend The Wool Factory”

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Posted 5 years ago

“Ordering easy.”

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Posted 5 years ago

“I've been to the wool factory and also bought yarn online too. They have a great selection of yarn and other items too and often have special offers and clearance lines - all good quality stock. I've found the staff to always value me as a customer and treat me with respect. They are my go-to store for my yarn and I trust them with my parcels being well packaged and posted in good time too. Well done The Wool Factory and here's to a prosperous 2021”

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Posted 5 years ago

“Excellent service and very good quality goods Thank you”

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Posted 5 years ago

“Very pleased with the service. Always delighted with the wool.”

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Posted 5 years ago

“good qulity and service”

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Posted 5 years ago

“Delivery is very good, quality wool ,ideal during these times of not being able to go to shops, having delivered by post”

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Posted 5 years ago

“Good quality product prompt delivery,good prices and good customer service.”

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Posted 5 years ago

“Excellent quality and fast delivery couldn't ask for more”

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Posted 5 years ago

“Super yarn, good value. Love it and will buy again for my next project”

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Posted 5 years ago

“Great service, fast delivery”

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Posted 5 years ago

“Very efficient service”

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Posted 5 years ago

“Took forever and a day to ship (not RM fault,stamp showed 30/12 when the order was made and paid on 06/12). Mystery box is a joke, small yarns or bigger ones they sell for £1 anyway,no bargain whatsoever. Found much better elsewhere.”

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Posted 5 years ago

Hi Athanasia Thank you for your review and we are saddened to see only a 1 star rating, as a small family business low star ratings really effect us. All orders are dispatched when we state they are dispatched. There are no 'dates' on the packages when we send them out, this will be stamped by Royal Mail when they have actually got round to sorting it. We are sorry to hear you was disappointed with your Mystery Box. The Mystery box does have some cheaper yarns in but also has more expensive yarns, if you look at the usual retail price of most of them yarns you will see that it is much more that what has actually been paid for the box. Thank you

Posted 5 years ago

“Excellent service always”

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Posted 5 years ago

“Easy to use site, easy to order, good choice of colours, and well packed on arrival. Delivery quite quick under the circumstances. Delighted.”

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Posted 5 years ago

“Excellent products and very fast delivery. Haven't used yet but feels lovely. Highly recommend.”

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Posted 5 years ago

“I have never bought wool from The Wool Factory before (simply because I wasn't aware of them), but I am completely satisfied with my purchases. I have just started to knit a sweater for my husband it is knitting up lovely.”

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Posted 5 years ago

“Good yarn at good prices. Not waited too long for delivery either”

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Posted 5 years ago

“Excellent service. I have been ordering wool since our first lockdown here in Ireland. All the wool is lovely quality, good value, arrived within about 10 days, dispute distribution from Covid. I do hope I will be able to continue to order from The Wool Factory now that the UK have existed the EU........”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,196 reviews