The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Yarn is always great and service is always top notch. Would highly recommend this company.”

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Posted 5 years ago

“The service I received from The Wool Factory was excellent. At probably the busiest time of the year I received my goods within days of ordering. Excellent service I would recommend The Wool Factory to me friends and family”

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Posted 5 years ago

“Wool arrived before the date they had advised good quality for price have used to crochet myself a cowl”

The Wool Factory Ltd 5 star review on 4th January 2021

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Posted 5 years ago

“Easy to put together, doesn’t take up much space and the wool stays in one place! Win win all around😄”

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Posted 5 years ago

“Send my purchase efficiently and quickly. and the wool was exactly what I ordered”

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Posted 5 years ago

“Very pleased with my wool. I did notice that the pink is thinner than the double knit and the red is a little thicker but as I only knit blankets it doesn’t matter”

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Posted 5 years ago

“I highly recommend The Wool Factory. Have purchased yarn several times and have always been happy with service and quality.”

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Posted 5 years ago

“Excellent service,”

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Posted 5 years ago

“My second order from The Wool Factory and, once again, promptly delivered and securely packed. Well done. Excellent service. Highly recommended.”

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Posted 5 years ago

“great service always”

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Posted 5 years ago

“Excellent quality wool with a very good selection of colours.Delivery usually within a few days.”

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Posted 5 years ago

“Extremely pleased with the quality of the wool and the speed of the delivery. Will definitely be using them again”

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Posted 5 years ago

“Arrived promptly, good value for money. Will order again.”

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Posted 5 years ago

“very good service wool is lovely”

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Posted 5 years ago

“Love the wool but still waiting for my delivery that I placed before Christmas”

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Posted 5 years ago

“Couldn't be happier with my purchase, good value for money, delivered when expected.”

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Posted 5 years ago

“Not at all happy at the moment - started to knit only to find the ball of wool had four ends! Hope they are not all like that or will be asking for a refund!”

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Posted 5 years ago

“Very happy with my purchase and customer service.”

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Posted 5 years ago

“Very happy with my order,it was good value and the delivery was good .”

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Posted 5 years ago

“Price, value and quality always good.”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews