The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased as was running out of wool and had so much choose of colours so back up and running knitting toys for the grandchildren”

The Wool Factory Ltd 5 star review on 12th January 2021

Helpful Report

Posted 5 years ago

“Excellent quality quick delivery couldn't ask for anything better”

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Posted 5 years ago

“Was a bit out off when on label said double knitting BUT it did knit as aran and was really pleased with finished garments 5 star”

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Posted 5 years ago

“Amazing prices, quick delivery (via DPD and just in time for Christmas) and a huge range of colours + yarn available. I was rather stumped trying to find a decent (and hopefully longterm) supplier for yarn so we can produce tufted rugs with regular purchases and I'm pretty sure we've found it here! Only issue is stock availability (and more so the second time we're purchasing now) however, the whole commerce industry is buckled with stock issues right now no matter your niche. So totally not their fault and hopefully we'll see better stock volumes the further we get into 2021 :)”

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Posted 5 years ago

“I've always had lovely wool from you but my last order of 6x100grms of purple D.K ,two of the balls of wool had three & four joins which I've never had before.”

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Posted 5 years ago

“I cant praise you enough the quality of the yarn I've purchased is great and easy to knit with I've shopped twice and definetly will be ordering more when needed deliverly is also 100% intact the last lot was delivered with in 2 days keep up the good work”

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Posted 5 years ago

“The Wool Factory provide an excellent service, fast delivery and competitive prices.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I have had two orders now, I am delighted with the quality of the wool, also especially under the present circumstances the speed of the delivery.”

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Posted 5 years ago

“Always a speedy return on an order, and always a good price and selection whatever I’m looking for. But have to say looking forward to the day we can all return to visiting in person”

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Posted 5 years ago

“Great company - the prices were really competitive and I managed to find the wool I’ve been waiting for my local shop to order in for me too! Delivery was as said and arrived in perfect condition. I highly recommend using the Wool Factory”

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Posted 5 years ago

“Excellent quality wool and great value for money. Arrived promptly and everything as ordered. Brilliant - will use this company again.”

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Posted 5 years ago

“Great service quick response sent order very quick will be a returning customer thankyou”

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Posted 5 years ago

“Very good service and the Aran wool is very good quality and lovely to work with”

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Posted 5 years ago

“They dispatch quickly enough which was great. But none of the colours I bought (7) were as shown on the website. A nice warm fuschia on the website turned up very bright fuschia. And a bright but nice orange on the website turned out neon orange. The lovely forest green was dull, almost kaki... Very disappointing when you have to pay the postage for returns. So I now have half a dozen unsuitable balls and had to buy some more from elsewhere.”

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Posted 5 years ago

“Great service and happy with the wool.”

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Posted 5 years ago

“Marvellous customer service. Lovely colours and good quality.”

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Posted 5 years ago

“I'm delighted with my purchases and am currently working my way through them :-)”

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Posted 5 years ago

“Excellent quality wool and value for money. Would highly recommend The Wool Factory”

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Posted 5 years ago

“Ordering easy.”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews