The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price, value and quality always good.”

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Posted 5 years ago

“I purchased 2 500gm balls and trying to crochet with it has been awful, asi pull the yarn from the middle i have spent at least an hour of my time un notting it as im crocheting along. Its the worst wrapped ball ive ever had. As for the quality of the wool its fine.”

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Posted 5 years ago

“Great product and service. Will buy again.”

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Posted 5 years ago

“Fantastic quality wools, order arrived quickly and very good prices. Very pleased to find this site”

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Posted 5 years ago

“Good value quality wool!”

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Posted 5 years ago

“Great prices, fantastic service! Highly recommended! Always happy to help with any problems.”

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Posted 5 years ago

“Very pleased with the wool from the wool factory unfortunately it came to late for a Christmas present so am keeping it for myself. It was down to the post not the order.”

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Posted 5 years ago

“Always delivered punctually and well packaged. Never had any problems with the quality of yarn or anything else I have ordered.”

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Posted 5 years ago

“Impressed with this company. My order was missing one ball of wool but after I emailed them, they apologised and refunded immediately”

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Posted 5 years ago

“Excellent service - order delivered quickly and kept up to date with emails to give progress of order”

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Posted 5 years ago

“Very happy with the goods received and the prompt service provided”

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Posted 5 years ago

“The yarn I purchased last was not fit for purpose. It would not knit to any tension. I wasted three days trying to make this work and ended giving it to a charity shop. The yarn is inferior and that is why it is so cheap. Don't waste your money.”

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Posted 5 years ago

“Great selection of yarn and really good prices. My order was delivered very quickly too. I'll be ordering again soon!”

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Posted 5 years ago

“I am very happy with my wool purchase and the customer service is exceptional.”

The Wool Factory Ltd 5 star review on 2nd January 2021

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Posted 5 years ago

“Love the wool I buy from you and always a prompt service”

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Posted 5 years ago

“I purchased a knitting pattern just before Christmas and was delighted at the speed at which it arrived. The excellent packaging meant that it arrived in pristine condition.”

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Posted 5 years ago

“Quick and easy purchase, delivered quickly and without any fuss. Contact with customer service was easy and friendly. Will definitely shop here again”

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Posted 5 years ago

“Absolutely brilliant service from start to finish, I would highly recommend this company.”

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Posted 5 years ago

“Very pleased with my order and handling of my items fast and easy”

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Posted 5 years ago

“Great product great price and excellent seller. Thankyou”

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Posted 5 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews