The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of wool, speedy delivery service exc. very reasonably priced also, buying direct from Wool Factory.”

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Posted 4 years ago

“Excellent service as usual”

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Posted 4 years ago

“Excellent Service. Excellent choice of wool. My first choice for all my knitting wool and patterns Jackie”

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Posted 4 years ago

“Great quality of wool at a very good price with a fast efficient service”

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Posted 4 years ago

“Easy to use website. Great selection of products at competitive prices. Good delivery time. Will order again.”

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Posted 4 years ago

“I am very pleased with the wool & delivery service. It is now made into lots of socks and sent to family members in England and Germany”

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Posted 4 years ago

“fast efficient delivery. I am knitting bedspreads and this double knit is beautiful . I want to make four in all, this is number one and i will use The Wool Factory again,”

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Posted 4 years ago

“Great choose of wool Delivered on time”

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Posted 4 years ago

“This is a company I would recommend and will definitely use again”

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Posted 4 years ago

“Very pleased with service. Wool ordered has always been delivered extremely quickly.”

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Posted 4 years ago

“Excellent service from start to finish, will definitely be ordering from you again”

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Posted 4 years ago

“Prompt delivery and well packaged”

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Posted 4 years ago

“Excellent and quick service. Lovely wool to knit with at a good price.”

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Posted 4 years ago

“Great service and quick delivery.”

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Posted 4 years ago

“Very happy with purchases and service.”

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Posted 4 years ago

“It will be lovely to look round the shop again,and spoil myself”

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Posted 4 years ago

“First time ordering well impressed with the wool feels lovely and soft double knitting and seems to go a long way will order again but bought two lots so will be a while”

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Posted 4 years ago

“Ordered multi colour balls of woolfor a stripy blanket. Came in daysand I am really pleased. I will be ordering again.”

The Wool Factory Ltd 5 star review on 6th May 2021

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Posted 4 years ago

“Efficient ordering and delivery- the impact of covid and timescale on delivery was highlighted .”

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Posted 4 years ago

“Avery fair company who treat their customers with respect”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews