The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always pleased with service from this company.”

Helpful Report

Posted 4 years ago

“Good value”

Helpful Report

Posted 4 years ago

“excellent service and quality of products I knit a lot in pure wool so much choice 😀 knitting in drops wool pic &mix lap blankets”

The Wool Factory Ltd 5 star review on 6th May 2021

Helpful Report

Posted 4 years ago

“I came across this company on Facebook so ordered some wool as the price was good and was well pleased with the quality and how fast it arrived”

Helpful Report

Posted 4 years ago

“Very prompt order deliveries, quality products at reasonable prices. Especially like the draw string bags the wool comes in.”

Helpful Report

Posted 4 years ago

“I am always more than pleased with the goods I purchase. Brilliant speedy dispatch of orders. Quality of yarn is excellent”

Helpful Report

Posted 4 years ago

“Brilliant. Quick service and very well priced yarns. Definitely use again and recommend to family and friends over and above other online yarn suppliers.”

Helpful Report

Posted 4 years ago

“Great beautiful wool so soft packed very well”

Helpful Report

Posted 4 years ago

“The 400gr balls of Aran are lovely....I have purchased different colours and delivery is excellent”

Helpful Report

Posted 4 years ago

“Excellent service and product, will use this service again”

Helpful Report

Posted 4 years ago

“Very good customer service when I wanted to return a recent purchase. No quibble straight forward return and money back.”

Helpful Report

Posted 4 years ago

“Very pleased with the quality and service”

Helpful Report

Posted 4 years ago

“I am very pleased with the service from The Wool Factory. Very quick delivery, even in these difficult times. I also managed to get quite a bit of one of my favourite at a very reasonab le price in the sale, to add to my ever increasing stash...... A good selection of yarns at competitive prices.”

Helpful Report

Posted 4 years ago

“Received my wool quickly and efficiently, was emailed updates regularly about my orxer, fab service”

Helpful Report

Posted 4 years ago

“Wool received as expected,quick efficient service.As I am knitting caps for the homeless next time I will order 100% wool with no synthetic yarn because it will be warmer for them.”

Helpful Report

Posted 4 years ago

“Top service”

Helpful Report

Posted 4 years ago

“Very good quality wool and a very fast delivery”

Helpful Report

Posted 4 years ago

“Good quality. Fast post. Recommended shop”

Helpful Report

Posted 4 years ago

“Price was competitive. Delivery was slow, 3 to 5 weeks I think it was. I feel the Aran wool was quite “stiff” for the toddler. Hence I normally buy from a shop where I can feel the wool. I did email about delivery thinking it was lost in post and did get a quick reply saying delay due to covid. Colour was same as advertised. Would I use this company again, I probably would if I could not shop buy.”

Helpful Report

Posted 4 years ago

“I have been very impressed on each occasion I've bought wool from the Wool Factory at how quickly my order has been processed and delivered. Also at the choice of yarns that is available.”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews