The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Avery fair company who treat their customers with respect”

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Posted 4 years ago

“Always pleased with service from this company.”

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Posted 4 years ago

“Good value”

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Posted 4 years ago

“excellent service and quality of products I knit a lot in pure wool so much choice 😀 knitting in drops wool pic &mix lap blankets”

The Wool Factory Ltd 5 star review on 6th May 2021

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Posted 4 years ago

“I came across this company on Facebook so ordered some wool as the price was good and was well pleased with the quality and how fast it arrived”

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Posted 4 years ago

“Very prompt order deliveries, quality products at reasonable prices. Especially like the draw string bags the wool comes in.”

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Posted 4 years ago

“I am always more than pleased with the goods I purchase. Brilliant speedy dispatch of orders. Quality of yarn is excellent”

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Posted 4 years ago

“Brilliant. Quick service and very well priced yarns. Definitely use again and recommend to family and friends over and above other online yarn suppliers.”

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Posted 4 years ago

“Great beautiful wool so soft packed very well”

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Posted 4 years ago

“The 400gr balls of Aran are lovely....I have purchased different colours and delivery is excellent”

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Posted 4 years ago

“Excellent service and product, will use this service again”

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Posted 4 years ago

“Very good customer service when I wanted to return a recent purchase. No quibble straight forward return and money back.”

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Posted 4 years ago

“Very pleased with the quality and service”

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Posted 4 years ago

“I am very pleased with the service from The Wool Factory. Very quick delivery, even in these difficult times. I also managed to get quite a bit of one of my favourite at a very reasonab le price in the sale, to add to my ever increasing stash...... A good selection of yarns at competitive prices.”

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Posted 4 years ago

“Received my wool quickly and efficiently, was emailed updates regularly about my orxer, fab service”

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Posted 4 years ago

“Wool received as expected,quick efficient service.As I am knitting caps for the homeless next time I will order 100% wool with no synthetic yarn because it will be warmer for them.”

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Posted 4 years ago

“Top service”

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Posted 4 years ago

“Very good quality wool and a very fast delivery”

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Posted 4 years ago

“Good quality. Fast post. Recommended shop”

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Posted 4 years ago

“Price was competitive. Delivery was slow, 3 to 5 weeks I think it was. I feel the Aran wool was quite “stiff” for the toddler. Hence I normally buy from a shop where I can feel the wool. I did email about delivery thinking it was lost in post and did get a quick reply saying delay due to covid. Colour was same as advertised. Would I use this company again, I probably would if I could not shop buy.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews