The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“lovely products very quick delivery perfect.thank you”

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Posted 2 years ago

“Always more than satisfied with my orders! Wool yarns are of excellent quality at reasonable prices. Delivery is prompt. Highly recommend!”

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Posted 2 years ago

“Lovely wool. Easy to order and fast delivery”

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Posted 2 years ago

“Ordering was very easy. There were lots of choices and good value. Delivered was very quick. Very good all round.”

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Posted 2 years ago

“Tried 2 new Brands of DK Yarn from Wool Factory, checked the reviews first as the price was So Low! 'Woolcraft New Fashion' & 'Cygnet Plato' Lovely range of colours at a brilliant price & great quantity yarn. Delivered within 3 days, brilliant service once again from the WOOL FACTORY.”

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Posted 2 years ago

“Excellent service, arrived promptly and very pleased with my order”

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Posted 2 years ago

“Fantastic service well priced fast delivery I just love this company”

The Wool Factory Ltd 5 star review on 23rd July 2023

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Posted 2 years ago

“I used to use wool factory when I lived in Mablethorpe, when I went in person. I have always found the yarns to be good value, plenty of choice, nice to knit with and washes well. Since moving away it’s great to get the same wonderful service online. At first being old I struggled with how to pay, but with the help of the staff they showed me what to do. Now it’s so easy.A great company, satisfaction guaranteed in my opinion”

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Posted 2 years ago

“Brilliant service,price and yarn .”

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Posted 2 years ago

“Excellent product description and colour charts. Fantastic, quick delivery.”

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Posted 2 years ago

“Well I ordered a large amount of wool of various makes over £100 as I am planning to crochet lots of blankets for my 6 cats 🐈 😅. I absolutely 💯 love all the wool and it was very sweet to get a personalised e.mail from the team! I would absolutely recommend this company and will certainly be ordering again and supporting a lovely business 😀 😊 👍”

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Posted 2 years ago

“Hi fellow friends I'm glad I found your company ordered just what i needed very pleased with my order Thank you Ronni”

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Posted 2 years ago

“Great service - highly recommend. Thank you.😀”

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Posted 2 years ago

“Very good value for money I have got aircraft wool this last couple of years and I am very happy with my order s”

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Posted 2 years ago

“good quality product at an affordable price. Service fast and web site easy to negotiate.”

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Posted 2 years ago

“A quick delivery of very reasonably priced DK yarn. Beautiful yarn to crochet with. Thank you”

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Posted 2 years ago

“Absolutely love The Wool Factory. The last order was a huge one and it was here within the week. Absolutely brilliant service and always prompt delivery”

The Wool Factory Ltd 5 star review on 30th June 2023

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Posted 2 years ago

“Great service, great quality of wool. Will certainly buy again.”

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Posted 2 years ago

“Wool arrived quickly. Already made a small cardigan with some of it. Only wished I lived nearer so I could pop in. I would be like a kid in a sweet shop!”

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Posted 2 years ago

“Always happy with the items from wool factory delivery is always on the day stated and the monthly subscription box is always a lovely surprise”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews