The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used your wool for many years now always received good quality wool and excellent delivery thank you”

Helpful Report

Posted 3 years ago

“To many knots in the wool not very pleased with the quality”

Helpful Report

Posted 3 years ago

“Delighted with a pack of both 4ply & double knitting baby wool by Woolcraft from The Wool Factory. Would put these wools on par with branded wools like Hayfield & Sirdar but at a lower price. Definitely would use them again, especially now we're expecting a grandson so can buy blue. Previously purchased white, lemon & mint baby wool as I didn't know the sex.”

Helpful Report

Posted 3 years ago

“I ran out of wool whilst doing a sweater, contacted wool factory and they were kind enough to check that the next 2balls were exactly same dye and batch numbers. Could not have asked for better service. Will always use Wool factory in future. Thank you so much.”

Helpful Report

Posted 3 years ago

“Very pleased with all the yarn I buy from the Wool Factory”

Helpful Report

Posted 3 years ago

“Everything I ordered was to my satisfaction as it has always been”

Helpful Report

Posted 3 years ago

“Haven't knitted ityet but looks fabulous”

Helpful Report

Posted 3 years ago

“Excellent quality, value and delivery. I use them every time.”

Helpful Report

Posted 3 years ago

“Sent on time, and very pleased with the. wool, would use the wool Factory again”

Helpful Report

Posted 3 years ago

“Very pleased with my yarn,and the speed in which my order arrived. Very good service, which I would recommend”

Helpful Report

Posted 3 years ago

“The Aran Wool Knits up Beautifully! I knitted a cardigan in beige, for my son, very pleased with it.”

The Wool Factory Ltd 5 star review on 20th June 2022

Helpful Report

Posted 3 years ago

“I never received my order”

Helpful Report

Posted 3 years ago

“always good service”

Helpful Report

Posted 3 years ago

“Excellent and speedy service on every order placed”

Helpful Report

Posted 3 years ago

“I purchased pattern books and pattern leaflets that were in a clearance sale. Very impressed with how quickly they arrived, and well packaged too.”

Helpful Report

Posted 3 years ago

“Great service ,very pleased with my purchase”

Helpful Report

Posted 3 years ago

“I am a regular customer and I’m always pleased with the wool I order. The service is very good. I have bought double knit , 4 ply and Aran. I enjoy knitting and the choice of wool is excellent.”

Helpful Report

Posted 3 years ago

“Haven't had a chance to actually use the wool purchased yet but it all looks good. If it's speedy delivery you want I don't think you could get it faster if you visited the store.”

Helpful Report

Posted 3 years ago

“Beautiful product and quick delivery!”

Helpful Report

Posted 3 years ago

“Great-priced product with a quick delivery time.”

Helpful Report

Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews