The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always excellent service and a wide range of yarns at great prices.”

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Posted 3 years ago

“Easy to order, just the P.O. slow in delivering the goods.”

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Posted 3 years ago

“I get all my wool from the wool Factory, I find it is so lovely to knit with, washes well , and my order will be with me in a couple of days of ordering, excellent service —Thank you”

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Posted 3 years ago

“All good. Love the yarn. Quick delivery.”

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Posted 3 years ago

“Wool is good quality l got it in the sale £1.00 made a lovely crochet cardigan wool was majestic Dk 100g hopefully it washes up ok”

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Posted 3 years ago

“Everything that I have ordered through the wool factory has arrived promptly and the team are very helpful with any queries.”

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Posted 3 years ago

“Thank you for a speedy delivery. The wool is a very good quality.”

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Posted 3 years ago

“Good quick service”

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Posted 3 years ago

“I am an avid knitter and can honestly say that the Wool Factory is the best online shop for wool! Great range of products , excellent customer service and excellent prices .”

The Wool Factory Ltd 5 star review on 13th June 2022

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Posted 3 years ago

“Delight with the service given”

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Posted 3 years ago

“Service very good got my parcel quickly.thank you”

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Posted 3 years ago

“From order to delivery of wool excellent service”

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Posted 3 years ago

“I can't review the product because I haven't received it!”

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Posted 3 years ago

Hi Carmel, We are sorry to hear that your order has not yet arrived. Have you contacted our support at sales@thewoolfactory.co.uk ? If not please contact us with your order number and we will take a look in to this for you and find out where your order is. We look forward to hearing from you soon.

Posted 3 years ago

“Very quick delivery, really pleased with my purchase. Will buy again.”

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Posted 3 years ago

“Easy to order. My order came well packed and my wool was the same colour and dye number as I had previously ordered from them. Very pleased.”

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Posted 3 years ago

“I very recently had to contact Grant at the Wool Factory over the non-delivery of a parcel of wool. The next day I had a reply telling me the parcel was misplaced by Royal Mail but had sorted it out for me. Next day the parcel was delivered by Royal Mail. Now that's what I call wonderful service from Grant at The Wool Factory. The wool is of the best quality as well, can't recommend them enough from all aspects.”

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Posted 3 years ago

“Prompt delivery. Well packaged quality yarns.”

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Posted 3 years ago

“Loved the wool that I ordered delivery was very quick and the wool crochets up really fast. Value for money as well.”

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Posted 3 years ago

“Currently making a coat with the Magesti c Aran in Denim - lovely wool”

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Posted 3 years ago

“Brilliant and amazing”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews