The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“The crochet thread I purchased from The Wool Factory is exactly what I needed.Very satisfied with quality and it’s so easy and nice to work with and more then happy with service provided. I will be having some again and would highly recommend to anyone who needs similar products. Thank you The Wool Factory! Silvana”

The Wool Factory Ltd 5 star review on 7th April 2021

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Posted 4 years ago

“I love getting my wool from you it is good value for money”

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Posted 4 years ago

“Just what I needed. Knit easily and end product was lovely.”

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Posted 4 years ago

“Delighted with the product although disappointed that although my item was available on line - it was actually out of stock, which meant a delay whilst I was asked (late on a Friday) to select an alternative which was then not dealt with until Monday morning”

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Posted 4 years ago

“Easy to order, quick delivery”

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Posted 4 years ago

“Lovely wool great to knit with and arrived quickly plenty of colours to choose from”

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Posted 4 years ago

“Very happy with the Alpaca wool and quick delivery just have to make the jumper now!!”

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Posted 4 years ago

“Excellent service, good value for money”

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Posted 4 years ago

“Easy website, easy to order, fast delivery. Will order from you again”

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Posted 4 years ago

“Good selection. Very reasonable prices and fast reliable delivery.”

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Posted 4 years ago

“Delivered promptly. Lovely wool which knits up a dream”

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Posted 4 years ago

“Very good quality will and a big selection. Love the bamboo baby wool. Very fast delivery.”

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Posted 4 years ago

“Can always get what I need it very busy too”

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Posted 4 years ago

“Excellent 5 star service. The wool is great quality too!”

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Posted 4 years ago

“Excellent service quality products”

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Posted 4 years ago

“Was pleased with the quality and knitted up well, and looks good.”

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Posted 4 years ago

“Good choice of colours. Very easy to order. My order came well packed and within a few days. I will be ordering again very soon.”

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Posted 4 years ago

“Fabulous service, fantastic yarns and very reasonable!”

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Posted 4 years ago

“Good range of yarn and good prices”

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Posted 4 years ago

“Yarn received well packed and within a few days of placing order.No problems in ordering again.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews