The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Easy to order. Prompt communication and delivery.”

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Posted 4 years ago

“thank you for my mystery box- love it!”

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Posted 4 years ago

“Always prompt delivery and yarns are very good value”

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Posted 4 years ago

“Superb choice, great prices and very quick delivery. Highly recommend”

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Posted 4 years ago

“Great quality yarn. Great delivery service. Amazing customer service. Thank you”

The Wool Factory Ltd 5 star review on 8th April 2021

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Posted 4 years ago

“Excellent shop,in fact I think it it’s my favourite,fast delivery,very pleased,,,,,it was Bag o Day crochet who recommended you ,love from Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿”

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Posted 4 years ago

“Fantastic service and quick delivery .”

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Posted 4 years ago

“Excellent swift delivery. Good value for money”

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Posted 4 years ago

“I always use the Wool Factory to buy the products I need as they are always top quality and the service provided is excellent”

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Posted 4 years ago

“It was my first order .The wool quality is very good, the delivered was quick so a very satisfying experience with the Wool Factory and I will be using them again”

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Posted 4 years ago

“Great range of wools at reasonable price. Delivery is very quick. Can’t recommend highly enough”

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Posted 4 years ago

“Love dealing with this company, alway good quality yarns, and delivery is quick,”

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Posted 4 years ago

“I was able to buy the exact wool I wanted. It arrived on time. I will definitely use this firm again.”

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Posted 4 years ago

“A wider selection of colors would be appreciated; especially shades of greys, greens, browns and blue. Quality of wool is excellent and delivery time is most satisfactory.”

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Posted 4 years ago

“Found that The Wool Factory gives great value, good quality, good service, would strongly recommend.”

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Posted 4 years ago

“The wool has been lovely. The wool has arrived promptly”

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Posted 4 years ago

“I have only ordered one item from The Wool Factory so far. They responded promptly to my order and it arrived very soon. I was impressed with their service and would use them again.”

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Posted 4 years ago

“Excellent service and quality! Very happy with my purchase.”

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Posted 4 years ago

“Plenty choice and reasonable prices. Nicely packaged and fast delivery.”

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Posted 4 years ago

“I have ordered twice from The Wool Factory now and on both occasions the wool has arrived quickly, well packaged and I feel it is good value for money. I am definitely going to be ordering from them again soon!”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews