The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Good quality and promt delivery”

Helpful Report

Posted 4 years ago

“I chose, I ordered, it arrived when I was told it would. The wool is lovely to use and it washes well. Thank you.”

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Posted 4 years ago

“I found the website easy to navigate - great choice of yarns! Prices were very reasonable too. I was kept updated about the progress of my order and my purchases arrived promptly. I will definitely use The Wool Factory again.”

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Posted 4 years ago

“It was so easy to navigate the website, which has a great range of yarn and other crafting products, all at bargain prices. My order arrived extremely quickly and the quality of the products was fantastic.”

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Posted 4 years ago

“Hi yes I was pleased and very satisfied with the service the wool went a long way thst I have got 5/6 balls left over I shall use you again as I need double knit wool regards Carole mason”

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Posted 4 years ago

“Purchased Sidar Merino Cashmere silk dk. A beautiful yarn which knits up really nicely. The service received from the Wool Factory was great and delivery was very quick.”

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Posted 4 years ago

“I have used The Wool Factory on a number of occasions and each time I have been impressed with the speed and efficiency of their service. I have bought a number of different yarn brands for them and each time the quality of the products has been superb. Many thanks.”

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Posted 4 years ago

“I use regularly always arrives on time and the prices are good too.”

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Posted 4 years ago

“Good service . Good quality of wool/acrylic material for the price. Good delivery. Costly delivery charges , although better than some. Will use again.”

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Posted 4 years ago

“Lovely wool and very cheap I’ve just sent for my third big order”

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Posted 4 years ago

“Excellent service, Yarn is really good value ..I have purchased yarn before .Garment knitted up beautifully.”

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Posted 4 years ago

“Great variety of stock available. Good value . Excellent offers . Great service from purchase to delivery”

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Posted 4 years ago

“Very nice selection of yarns delivered quickly. Very satisfied.”

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Posted 4 years ago

“Easy payment. Quick delivery. Wool as described. Good price”

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Posted 4 years ago

“Lots to pick from good website”

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Posted 4 years ago

“The wool arrived on time and was exactly what I ordered. Excellent quality and customer service.”

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Posted 4 years ago

“Excellent company to deal with, efficient delivery. Quality and price of wool second to none. Delighted with everything I have purchased. Thankyou.”

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Posted 4 years ago

“Really quick delivery. Fantastic website, so easy to use.”

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Posted 4 years ago

“Always top class for service, products and delivery. I can't say better.”

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Posted 4 years ago

“Super helpful staff as buying wool online can be tricky and they have excellent advice. Would definitely reorder when I need more supplies.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews