The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always had excellent service, they are very friendly and helpful. Keep up the good work!”

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Posted 4 years ago

“I am so happy I can get lovely wool in lovely colours from my home, found The Wool Factory in the first lockdown and will never buy from anywhere else. The quality is excellent as is the service you get. Delivered my Royal Mail within a few days. Thank you so much and I wish you and your employees a safe and happy rest of the year. I will be putting in more orders in a few weeks.”

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Posted 4 years ago

“Purchase as described. Arrived within a few days. Knited and crocheted Items completed!”

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Posted 4 years ago

“Excellent, needed a certain wool and these guys were really helpful and the end result was lovely”

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Posted 4 years ago

“Very pleased with the gpod service and the delivery and wool. Many thanks. Would recommend.”

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Posted 4 years ago

“Good service and prices as always . It’s good to see the range of yarn has increased.”

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Posted 4 years ago

“Chunky cuddle yarn brilliant for making the cuddly and play blankets”

The Wool Factory Ltd 5 star review on 5th April 2021

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Posted 4 years ago

“Great service, decent delivery time and good quality wool.”

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Posted 4 years ago

“Excellent choice of wool very pleased with my purchase.”

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Posted 4 years ago

“Brilliant products and excellent service!”

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Posted 4 years ago

“The wool was just what I wanted and delivery was good”

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Posted 4 years ago

“Easy to order fast delivery given the times we are in overall very satisfied”

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Posted 4 years ago

“Quick and efficient service. Very impressed with descriptions, colours and weights of available yarn.”

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Posted 4 years ago

“Fantastic all round .delivery was quick and wool good quality and beautiful range of colours thankyou”

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Posted 4 years ago

“Excellent service always order this wool for all my baby knitting good price and knits up really nice.”

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Posted 4 years ago

“I wanted to send my little sister (10) a yarny package & The Wool Factory had exactly what I was looking for. The website was easy to use & checkout was a breeze. Being able to send directly to my sister was fantastic. She received her parcel quickly & it was well packaged. I would definitely recommend The Wool Factory & will definitely be back.”

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Posted 4 years ago

“VERY PROMT WITH DELIVERY”

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Posted 4 years ago

“Great selection of wool at good prices. Great choice of colours too. Quickly dispatched.”

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Posted 4 years ago

“Very good service and product. Will definitely use again”

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Posted 4 years ago

“Lovely selection of yarn and an excellent service-thank you The Wool Factory.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews