The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of yarn at excellent prices. Quick dispatch . Will definitely order again.”

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Posted 2 years ago

“The Wool Factory has become my no1 go to for all my knitting & crochet wants and needs. I've been subscribed for a couple months to the knitting subscription box and get excited every month for the next one. Delivery service is amazing and variety/quality of yarn is excellent. I live all the way up in Liverpool so I can't actually visit the store but hopefully one day I will. I also hope the company continues to do well as I think they are all doing an amazing job.”

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Posted 2 years ago

“I have ordered wool from The Wool Factory on many occasions and have never been disappointed. The website is easy to navigate, the offers are amazing and the colours true to life. The parcels arrive very quickly and I'm kept up to date with the progress. Frankly, there is nothing at all to complain about. I would recommend The Wool Factory to anyone who enjoys crafts and thank them for their excellent service.”

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Posted 2 years ago

“Every ball of wool is of great quality and always well packaged for delivery”

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Posted 2 years ago

“I love all the wool I bought! Such quick service too! I will be ordering again very soon. Keeping an eye on sales! Thank you all so much.”

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Posted 2 years ago

“I have emailed to cancel my subscription as although the boxes arrive on tim3 with everything in them to knit an item the colours of the wool provided are usually dull.”

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Posted 2 years ago

“The yarn is lovely and each month the package never fails to make me smile”

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Posted 2 years ago

“Very quick and like the story of after you've laced an order it's great fun .”

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Posted 2 years ago

“I bought some of the Scheepjes bamboo/cotton mix, it’s gorgeous! Fast delivery and excellent prices. Very pleased.”

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Posted 2 years ago

“I’ve been shopping for my mum for 2 years now and the service has always been very good. The product suits her needs too. Very satisfied.”

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Posted 2 years ago

“Splendid. I always enjoy the crochet box every month.”

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Posted 2 years ago

“I have recently discovered this gem of a shop. I have ordered a couple of the crochet subscription boxes and they have not disappointed! I love the way there is no obligation or pressure to continue with the subscription - I only need now to keep on top of my WIPS!!!! Great value for money, quick delivery and always surprising!”

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Posted 2 years ago

“Always pleased with theo quick and efficient delivery never had a reason to complain”

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Posted 2 years ago

“Fantastic service, quick to answer any queries. Fast delivery. Highly recommended +++”

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Posted 2 years ago

“I am a very satisfied customer.Happy Knitter”

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Posted 2 years ago

“A really good selection of wool,fast delivery,well pleased”

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Posted 2 years ago

“My order was delivered to me in record time, so pleased with the quick turnaround and the quality of the packaging used to wrap my parcel. Quality of the wool ordered was perfect, thank you.”

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Posted 2 years ago

“The wool is wonderful and I've used it before for many things.”

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Posted 2 years ago

“I knit preemie blankets for charity and as a hobby. Seeing your baby wool sale I purchased about 26 balls of baby wool at £1.29 for a 100g ball of wool. The balls come in tighter balls that don’t fall apart like some I have bought in the past.”

The Wool Factory Ltd 5 star review on 30th June 2023

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Posted 2 years ago

“I love buying my wool and knitting patterns for you”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews