The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic service from everyone in the company, they've been wonderful and are now my supplier for yarn! Personal service and can't complain!”

The Wool Factory Ltd 5 star review on 23rd October 2023

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Posted 2 years ago

“The service you provide is excellent .the wool I have purchased is also of good quality.thank you Janet parkinson .”

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Posted 2 years ago

“very nice when i phoned my order in and the order came quickly nice wool”

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Posted 2 years ago

“Great range of products. Prompt service. Reasonable prices. What more do you need?”

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Posted 2 years ago

“Great selection of yarns at competitive prices, excellent delivery too.”

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Posted 2 years ago

“I love my deliveries from the Wool Factory. Always great quality and always excellent customer service. The only place I buy my yarn from now!”

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Posted 2 years ago

“Very happy with my orders. Everything as described & fast delivery”

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Posted 2 years ago

“Excellent service- even my postman comments on my deliveries 😊”

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Posted 2 years ago

“Great wool at a great price. Delivery is very quick too. Used to buy wool from anywhere until I found this place and now it's the only place I buy from.”

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Posted 2 years ago

“Ordered & delivered within 3 days , brilliant service .”

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Posted 2 years ago

“Excellent buisness”

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Posted 2 years ago

“Easy to order on website, securely packaged, quick and efficient delivery. Great wool quality and price.”

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Posted 2 years ago

“Very pleased with my wool that has knitted up brilliantly. Good service, good delivery.”

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Posted 2 years ago

“Delivery was good but packaging was torn open to the elements. Not like the service I normally get.”

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Posted 2 years ago

“Colours are spot on fantastic, quick delivery you make this very easy. Thank You very much”

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Posted 2 years ago

“Thankfully, I got my order 1 day later but wool I good quality. I paid for express delivery (so I could finish a customer's order), but a standard delivery seems to have been used. The items are still good to use 🙂 The used ball on the photo is the colour needed🫠”

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Posted 2 years ago

“Excellent service via online & very friendly staff in shop & market, excellent range of wool”

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Posted 2 years ago

“Would use again always quick delivery, so far always had what I needed.”

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Posted 2 years ago

“They are all excallent”

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Posted 2 years ago

“Friendly staff, quick delivery. Also great value for money. Great quality products too”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews