The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent wool.”

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Posted 3 years ago

“Lovely wool. Good quality and a good price”

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Posted 3 years ago

“Excellent range of wool. The price was very reasonable. The quality is superb. The delivery quick and packaged well. The wool arrived in perfect condition.”

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Posted 3 years ago

“Ordered the wool for my mother as there are sadly no longer any wool shops locally. She simply chose what she wanted and in 3 days it arrived. Fantastic choice, great service, great price, and it arrived when they said it would. What more can you ask!”

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Posted 3 years ago

“Just like to say wool factory gives very good service and the price are reasonable. When you receive the wool you have ordered it is very good quality and knits lovely for the garment's you make”

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Posted 3 years ago

“Fantastic range of great quality products. Delivers on time, extremely happy with the service.”

The Wool Factory Ltd 5 star review on 15th August 2022

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Posted 3 years ago

“Brillant service. I love thier wool”

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Posted 3 years ago

“I wanted to crochet a large blanket and needed lots of wool and The Wool Factory had everything I needed at a very reasonable price! It also came super quick and packed lovely.”

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Posted 3 years ago

“Good service, good yarn, good prices and prompt delivery highly rated”

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Posted 3 years ago

“Good value for money and excellent service”

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Posted 3 years ago

“I bought a wide range of colours in DK to knit the caterpillars and all the food from the book The Very Hungry Caterpillar. Very pleased with the outcome. Good colours and knits up very well”

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Posted 3 years ago

“The wool is really good will get more when needed”

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Posted 3 years ago

“I love the wool and the pricing that i order, it is good quality wool and the price is good, i will be ordering more again, i am due to move soon so as i said will be ordering more, i can phone them to make my order which helps me alot, all in all very pleased with this. The colour range and double to Chunky ply i love, i buy a pack of 10 x 5 or 10 at a time, i love wool xxx very happy with my lot.”

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Posted 3 years ago

“Almost finished my granddaughter aran jacket and it is working out to size with the aran I brought from the wool factory I was worried with the wool being so cheap I had no need because it looks lovely and is soft to touch”

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Posted 3 years ago

“What a wonderful choice of products you offer and I love to see you on Facebook too! Fabulous customer service and very prompt and helpful staff! Absolutely love “Wool Factory”!!👍⭐️😃”

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Posted 3 years ago

“Great service every time, order always correct, well packed and speedy delivery.”

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Posted 3 years ago

“Excellent service, from time of ordering to delivery. Well done.”

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Posted 3 years ago

“Good products, which are always as described. Good website, and fast delivery”

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Posted 3 years ago

“Very nice wool, quick delivery n packed well”

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Posted 3 years ago

“Service and value second to none wonderful”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews