The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Easy website and first class customer care”

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Posted 3 years ago

“Very pleased with ordering and after sale service today thank you very much... keep up the good work”

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Posted 3 years ago

“Good wool reasonable price speedy delivery”

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Posted 3 years ago

“Great site very good service and excellent value for money”

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Posted 3 years ago

“Always get my wool from here it's cheaper but still good quality and is dispatched quickly.”

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Posted 3 years ago

“I knit for our local charity and and like the selection of wools and buttons etc. The quality and the service is very good and quick. Thankyou”

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Posted 3 years ago

“Great prices and customer service.”

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Posted 3 years ago

“Great Service, will definitely use again”

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Posted 3 years ago

“Excellent wool, great value. Prompt service.”

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Posted 3 years ago

“Excellent value and service, I have ordered many times and will continue to do so.”

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Posted 3 years ago

“Been a customer of the Wool Factory for several years now. Usually order New Fashion DK by Woolcraft, great price & quality, huge variety of colours to chose from. Prompt reliable delivery service. What’s not to love!”

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Posted 3 years ago

“Prompt and well packaged, wool of good quality and bright colours,very happy with purchase .”

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Posted 3 years ago

“Excellent website, great range and delivery service. I would happily recommend The Wool Factory”

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Posted 3 years ago

“Excelkant service. Prompt delivery. Price is excellant. The Aran with 60% wool knits and crochet up devine. A little darker than usual Aran .but quality is the main factor. Thank you ""my wool shop ""for the future.”

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Posted 3 years ago

“I have been a customer for along time and every purchase I have made has arrived very quickly without any problems.”

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Posted 3 years ago

“Excellent service very quick and vwey good wool thank you.”

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Posted 3 years ago

“Thank you very much, prompt delivery, brilliant service!”

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Posted 3 years ago

“Order arrived on time, lovely wool. Just started crocheting so can't wait to turn into garments for my first great grandchild!”

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Posted 3 years ago

“Lovely wool, speedy delivery, all good.”

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Posted 3 years ago

“I have used the Wool Factory a lot over the last 2 years and am delighted with speed that my orders have been dealt with, usually arriving before the promised date of delivery. Thank you so much for your service.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews