The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,178 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for a quick delivery and really liked the choice of yarns at really competitive prices.”

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Posted 11 months ago

“Very pleased with my wool and quick delivery”

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Posted 11 months ago

“good quick service , not a lot i can say as i bought this wool for my sister .we buy wool from all over the place she and her mates knit for BLISS premature babies , boots hats cardigans etc .we buy wool at the best price ,as every thing is donated . thank you . brian .”

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Posted 11 months ago

“Great choice and prompt delivery .. what more could one ask for?”

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Posted 11 months ago

“allways delivered on timeand follows the choice I have made”

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Posted 11 months ago

“Good product. Swift delivery.”

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Posted 11 months ago

“Brilliant”

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Posted 11 months ago

“Always a quick turnround on orders and the staff are absolutely amazing”

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Posted 11 months ago

“I’ve bought numerous orders from the wool factory and never been disappointed,excellent quality and great service .my go to Shop every time really fast delivery too.”

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Posted 11 months ago

“Excellent quality wool. I use it to make charity items, so price is of a priority and I found it very reasonable.”

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Posted 11 months ago

“Ordered the next gen DK in various colours to make a blanket. Ordered on the Sunday here by the Tuesday and I am happily knitting my squares. I love the quaility of this recycled fibre, easy to knit with and feels like any other double knitting yarn. Very happy.”

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Posted 11 months ago

“Very good wool I needed for my project”

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Posted 11 months ago

“Fantastic service and prices will be shopping again with you”

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Posted 11 months ago

“Great service very prompt delivery and so far wool been great value”

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Posted 11 months ago

“Great value for money, always have great offers on. I have ordered several times and have never been disappointed. So much choice. Well packaged and great communication.”

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Posted 11 months ago

“Cant fault the prompt service and fast delivery. When I have called with a problem, everyone so helpful.”

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Posted 11 months ago

“Nice choice of wool and colours. Fast dispatch too.”

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Posted 11 months ago

“Very quick at getting your order ready for collection Very good prices Can't fault them at all”

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Posted 11 months ago

“Best yarn shop i have ever used. Helpful staff. Ordering easy. Very quick and efficient service. All budgets catered for.”

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Posted 11 months ago

“Very pleased with the service in the Alford shop. Disappointed you no longer sell drops in the shop, but a very kind assistant ordered my wool for me so I could collect it My home address to far away but she was able to use my holiday home address Even more helpful when I thought I would run out of wool Saw the shop building is for sale I hope it won’t affect the shop such a pleasure visiting and feeling the wool”

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Posted 11 months ago

The Wool Factory Ltd is rated 4.9 based on 9,178 reviews