The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and the wool is lovely.I have previously ordered from this company and this is my go to place when buying wool.”

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Posted 4 years ago

“Love the prices! Love the wool! Cannot fault it. Fast delivery! 5 star!”

The Wool Factory Ltd 5 star review on 28th October 2021

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Posted 4 years ago

“Beautiful wool which was quickly delivered.”

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Posted 4 years ago

“Really pleased with my purchase. I have not yet knit or crocheted with it, i cannot decide what to make yet, but love the cotton yarn. Delivered really quick too.”

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Posted 4 years ago

“The wool is great great colours 👍for baby blankets”

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Posted 4 years ago

“Excellent service. Speedy delivery. I love my yarn.”

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Posted 4 years ago

“really easy company to deal with. great website, nice and easy to use.”

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Posted 4 years ago

“Good quality”

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Posted 4 years ago

“The wool factory service is always quick and efficient. When I occasionally get the chance to go into the shop the staff are always knowledgeable and very friendly.”

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Posted 4 years ago

“Can’t say anything about wool as not yet used but will say how pleased with colour to picture And the speed and condition of receiving package”

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Posted 4 years ago

“I love the Wool Factory. I have always received such good service and the range of products is second to none to any others of which I have knowledge.”

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Posted 4 years ago

“Excellent service, good selection of quality yarns. Thank you”

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Posted 4 years ago

“Absolutely wonderful, excellent delivery service, would definitely recommend”

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Posted 4 years ago

“Wool brought from wool factory just what I needed”

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Posted 4 years ago

“Lovely wool always fast delivery too made lovely blanket”

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Posted 4 years ago

“Very satisfied with the price and speed of delivery.”

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Posted 4 years ago

“Lovely selection of wools and accessories at competative prices, easy to use website and speedy delivery. Will definitely use The Wool Factory again.”

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Posted 4 years ago

“Have used this firm a few times always has good stock levels and deliver is quick never had a problem ,will continue to use.”

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Posted 4 years ago

“Always pleased with wool”

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Posted 4 years ago

“Received the order very quickly once it had been ordered. Yet to make the garment its for but I am not disappointed with the colour and texture of the Aran wool. Will not hesitate to order again.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews