The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Great x”

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Posted 3 years ago

“Had exactly what I wanted. Easy to use web site. Kept informed when order was dispatched. Will definitely be getting all my knitting needs from them now own.”

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Posted 3 years ago

“Very good products, nice to work with.Quick and accurate service, best prices too.”

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Posted 3 years ago

“I ordered something on the 8th April with a delivery of four working days - taking into consideration the time of day I ordered it on the Friday and the Good Friday bank holiday, this order should have been delivered Saturday 16th April, today is Tuesday 19th and I’ve still not received it. Despite chasing it twice I’m not really getting any answers, they aren’t letting me know what date it was actually despatched. Rather frustrating for my first order …..”

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Posted 3 years ago

“very happy with my purchase of Aran wool and delivery was quick, will not have any hesitation ordering in the future.”

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Posted 3 years ago

“Speedy service & great value”

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Posted 3 years ago

“Good value yarn, easy to knit with and washes well.”

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Posted 3 years ago

“I have purchased the wool from you twice so far and I am very satisfied with my purchases and the delivery is so quick glad I found this site will always use it in the future”

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Posted 3 years ago

“I found the website easy to use. Ordering was quick and easy and the yarn arrived within the specified timeframe.”

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Posted 3 years ago

“As always, my order of wool arrived promptly and well packaged. I have used this company many times and have always found them reliable and efficient.”

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Posted 3 years ago

“Hi Edna Russell here my husband ordered the wool for me . We ordered on the Thursday and the wool arrived on Saturday so quick and I am very pleased with my purchase. So glad that I will order again when I need to .”

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Posted 3 years ago

“Excellent service and excellent products”

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Posted 3 years ago

“not very happy ordered two lots of supposedly aran wool they are definetly not 1 lot looks like chunky 1 lot is more like double knitting not happy with this purchase”

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Posted 3 years ago

“I was delighted with the wool that I ordered. Great offer, speedy delivery and excellent service. Thank you.”

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Posted 3 years ago

“Excellent service with fast delivery Wool lovely and exactly what I ordered”

The Wool Factory Ltd 5 star review on 15th April 2022

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Posted 3 years ago

“Super fast delivery. Great value yet beautiful knit up. Couldn’t wait to order more.”

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Posted 3 years ago

“Some good bargains”

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Posted 3 years ago

“I ordered a knitting pattern for a blanket. When my order arrived the invoice was correct but the actual pattern was for dresses!!!!! I have returned the pattern and await a response.”

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Posted 3 years ago

“Great products fast delivery would highly recommend”

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Posted 3 years ago

“Very good website easy to use. Quick with delivery.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews