The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Lots of yarns to choose from at great prices. Easy to order on line. Quick delivery. Well packed”

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Posted 4 years ago

“Excellent range, good prices and fast delivery, my go to for all my wool supplies.”

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Posted 4 years ago

“Very pleased with my purchase of wool and will definitely use again and also tell my friends”

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Posted 4 years ago

“Easy to order, make payment and quick dispatch”

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Posted 4 years ago

“Prompt despatch, great wool and massive choice, thanks!”

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Posted 4 years ago

“Very pleased with prompt service and very good value.”

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Posted 4 years ago

“Knits up lovely have not used chunky wool in about 30 odd yrs am pleased”

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Posted 4 years ago

“Items delivered very quickly and always good quality”

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Posted 4 years ago

“Excellent prices, excellent wide range of products and fast delivery. Highly recommended.”

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Posted 4 years ago

“Totally fantastic, order arrives quickly. Alway answers questions straight away and very helpful”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“2nd time in as many months I ordered from The Wool Factory. Can honestly say its amazing service. Quick, hassle free and excellent quality . I highly recommend”

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Posted 4 years ago

“Good quality product. Arrived earlier than expected”

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Posted 4 years ago

“I'm very pleased both with the quality of the wool I have received and with the service. I will definitely be back for more.”

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Posted 4 years ago

“I was recommended to the wool factory by a friend. I am a complete beginner but I love the wool and the prices. The service is fantastic, quick and easy to use. I am a regular customer now.”

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Posted 4 years ago

“As always, excellent service.”

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Posted 4 years ago

“The wool was excellent have knit socks will purchase again”

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Posted 4 years ago

“Really good service. Arrived well packed and on time. Wool was excellent. Thank you.”

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Posted 4 years ago

“Always happy with my purchases and best prices I have found anywhere.”

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Posted 4 years ago

“Excellent service arrived in a few days I ordered Cotten yarn because I was crocheting face and dish cloths the yarn was fit for purpose”

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Posted 4 years ago

“This is the second order I have had from the wool factory. Overall I am very happy Just one 500 ball of grey wool was very disappointing. It was very tangled. Lots of joins and looked like it had just been thrown together.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews