The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased to find the Jarrol heritage wool in the shade I needed. I started this product in the last lockdown and have only just got round to finishing it. I was missing one ball and the ball I purchased is a very good colour match. Pleased with the service”

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Posted 2 years ago

“Just love your wool I am making myself a jumper But will take me a longtime”

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Posted 2 years ago

“Great service and range of wool.”

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Posted 2 years ago

“Very good wool and service is good mine arrived in 5days”

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Posted 2 years ago

“The yarn was well packaged and arrived on time. Thank you.”

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Posted 2 years ago

“The order arrived quickly the yarn was good quality and knitted well, my first jumper that l have knitted looks great and wares well, l am now looking at patterns to use the Shetland wool l recently purchased it is taking time as l want to do this yarn justice l just have to make up my mind on what cable jumper to knit.”

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Posted 2 years ago

“Ordered online for the 1st time, before I knew it, order was ready for collection from Mabo store unit. Wow, fantastic service xx”

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Posted 2 years ago

“Lovely wool great value for money. Bought loads of balls to crochet a blanket. Only 1/4 the yet but when I finish will show pic the team did a great job getting my wool here so quickly. Thanku”

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Posted 2 years ago

“Selection of wool was very good, service and delivery was very quick, and I really enjoyed the message sent to say my order was being processed. It really cheered me up. Thank you”

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Posted 2 years ago

“Great selection of yarn, have used both double knit and chunky, and the results were greatly appreciated by the recipients. The yarn comes well packaged and patterns are delivered uncreased, and arrived very quickly.”

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Posted 2 years ago

“I have bought wool on numerous occasions from Wool Factory and I have never been disappointed with any of the wool I bought or the service from the Wool Factory”

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Posted 2 years ago

“Wool Is a great price and great to knit with will defo be buying again”

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Posted 2 years ago

“Plenty of wool to choose from and very fast delivery.”

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Posted 2 years ago

“Cannot find fault with the Wool Factory their site is so easy to negotiate and the endless choice of goods is great. Their prices are great and delivery is excellent order one day here the next all i can say is keep up the good work.”

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Posted 2 years ago

“I love getting my wool from here very good quailty”

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Posted 2 years ago

“Unfortunately, I had to ask about my wool as I hadn't received it. I Emailed, had a swift response and received my wool two days later. They had moved premises and it was just unfortunate timing. I could accept this and their prompt response will not stop me ordering or recommending this company.”

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Posted 2 years ago

“Excellent range of products, easy ordering, swift delivery, product as expected and in good condition.”

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Posted 2 years ago

“Excellent service and very prompt”

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Posted 2 years ago

“Lovely colours and the yarn is lovely. All delivered with care and quickly”

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Posted 2 years ago

“I have subscribed to the crochet and knitting boxes since January. I have enjoyed making the different projects and look forward to the ones I haven't completed yet. When I have contacted the Wool Factory with a query they were very helpful. I like the variety of different yarns but it would be helpful to give some indication of how many balls needed against the different patterns, although I recognise that would be difficult with the different sizes and if using different yarns.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews