The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service, always delivered on time, great offers.”

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Posted 2 years ago

“The service is fabulous. I ordered while the staff were sorting their new store and my items arrived quickly. The staff are friendly and efficient, emails are brilliant and wool is great value for money. What more can a knitter require? Great job. Cannot wait for the store to re-open. Good luck with your new venture.”

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Posted 2 years ago

“Easy to order with. Parceled up perfectly safe so was delivered in perfect order. Thank you!!”

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Posted 2 years ago

“Great website. so easy to download patterns, superb choice of yarn”

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Posted 2 years ago

“I would recommend using the wool factory, the service is good, the products are very good, the prices are excellent for all pockets. Delivery is good, what more could you want.”

The Wool Factory Ltd 5 star review on 22nd March 2023

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Posted 2 years ago

“I had run out of yarn. I ordered from The Wool Factory. Even though they were in the middle of a refit at their shop and moving into a new warehouse, they still managed to deal with my order and despatch promptly. Always an excellent choice of yarns to choose from.”

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Posted 2 years ago

“I have bought yarn from The Wool Factory on many occasions. It always arrives very quickly and the quality of yarn is always excellent and great value. Highly recommend.”

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Posted 2 years ago

“Great service extremely good prices and plenty of choice”

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Posted 2 years ago

“The product I ordered I have used in the past and am pleased to say it's still the same quality. My parcel was neatly packaged and arrived in the time specified so overall I'm very pleased with the service. Thank you.”

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Posted 2 years ago

“I dont usually buy wool on line as I like to look and feel the wool. Anyway, my shop had run out of the wool I needed and when I googled the Brand, this website cane up. I ordered the wool I needed and it was delivered super fast with no problems at all! And the wool was as great as it said it was. I've subsequently ordered more from these guys and will continue to do so”

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Posted 2 years ago

“First of all excellent service the wool arrives well packaged and quickly, as for the wool it is superb, well priced and such a great range of colours.”

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Posted 2 years ago

“Fabulous selections Mail order second to none Looking forward to visiting the 'new' shop”

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Posted 2 years ago

“Hi, I always try if I can to order from the wool factory. I use their woodcraft Aran most of the time and never have a problem. They are always quick to answer any query. Their postage and sending parcel is spot on. Can't fault them at all. Janine Betteridge (Skegness)”

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Posted 2 years ago

“this was the third time I have ordered from the wool Factory as always lovely friendly E-mails. quick service and beautiful wool.”

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Posted 2 years ago

“Very happy with my wool and it arrived quickly”

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Posted 2 years ago

“Always pleased with what i buy from The Wool Factory, i am a returning customer and would recommend them to the serious knitter”

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Posted 2 years ago

“Lovely selection of wools, good price & quick delivery”

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Posted 2 years ago

“I have purchased from the Wool Factory several times now. Excellant choice of wool and always delivered quickly. Will use again.”

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Posted 2 years ago

“Beautiful wool arrived well packaged will buy again very happy thank you xx”

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Posted 2 years ago

“This is my first time using The Wool Factory and it certainly won't be the last!! I received my order 2 days fter ordering....I live in Northern Ireland!!! This has never happened before!! The service was quick and I am so pleased with the yarn I ordered!! Thank you The Wool Factory!!!”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews