The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Double knitting wool good value for money certainly would recommend”

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Posted 3 years ago

“Thank you very happy with my order and all your help by”

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Posted 3 years ago

“Excellent selection of yarns at a competative price with a fast and efficient service.”

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Posted 3 years ago

“Top class all round! Response, Delivery Product 11/10”

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Posted 3 years ago

“Very good deals and fast delivery”

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Posted 3 years ago

“Lovely wool at reasonable prices and lots of choice”

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Posted 3 years ago

“Not very happy double knitting wool sent instead of chunky, second time this has happened”

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Posted 3 years ago

“They a very efficient at dealing with orders which arrive quickly. The packaging is environmentally friendly which is pleasing. The products are always of a high standard.”

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Posted 3 years ago

“Recent purchase was good price, good selection Even though I have to pay extra (exchange and higher postage) when good sale love buying your yarn”

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Posted 3 years ago

“Even in times of strikes amazingly my order arrived super quickly. Really liked the info emails as order was being prepared .... and the Christmas video greetings was a nice touch.”

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Posted 3 years ago

“Great company, great products, great prices and wonderful service, couldn't ask for more.”

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Posted 3 years ago

“I have ordered 3 times. Delivery is quick. The wool is fantastic quality. Great customer service. Would recommend The Wool Factory to anybody.”

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Posted 3 years ago

“Easy to order. Quick delivery. great products. Would highly recommend. Marlene Bodycott”

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Posted 3 years ago

“My go to for knitting supplies. Great value for money, fab range of yarns and accessories, fast delivery, what more could you ask for?”

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Posted 3 years ago

“Wool breaking apart sometimes thick sometimes thin. Came in 100cm balls and I thought I ordered two mega balls. Almost finished my cardigan. I think it's looking good.”

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Posted 3 years ago

“Great choice of yarns and colours. Fast and well wrapped delivery.”

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Posted 3 years ago

“Good value Quality wool and super fast delivery. Will definitely use your company again Thankyou”

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Posted 3 years ago

“The prices are great for quality named goods. Delivery was also quick. Would definitely recommend”

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Posted 3 years ago

“A very quick delivery, wool packed well. Will be ordering again soon.”

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Posted 3 years ago

“Despite the difficulties of deliveries over the Christmas period, my order arrived in good time together with cheerful and speedy updates from the Wool Factory team. I would certainly purchase from this company again.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews