The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, fairly priced and fast, reliable service. Highly recommended.”

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Posted 3 years ago

“I have been using The Wool Factory for all the wool I use for the past 10/12 years and can highly recommend them. The wool is superb quality and knits and washes really well. They always let you know when to expect what you have ordered. Once again I can highly recommend this wool company”

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Posted 3 years ago

“Always good value for money and excellent delivery times”

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Posted 3 years ago

“Excellent service for an excellent product, with an excellent price. Will use again & again.”

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Posted 3 years ago

“I bought tinsel wool to complete the hooded edge on my Granddaughter's jumper. A great success! Thanks Sue”

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Posted 3 years ago

“An efficient team customer focused and good communication. Yarn prices are great too! Happy New Year 2023”

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Posted 3 years ago

“Great staff, easy to order, great selection, delivered quickly.”

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Posted 3 years ago

“The xcellent choice. All colours & all ply, arran chunky ? Easy to order. Delivery prompt.”

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Posted 3 years ago

“I found this website as it offered digital gift certificates which worked well as my sister wanted some items knitted for her and was able to buy a certificate for me to complete the job! Excellent choice of yarns and accessories. Items are well packed in a cardboard box and dispatched quickly. Cannot complain. An update to this is that I required a re-download of a pdf pattern and have asked twice by email and once by message on the website and as others have noted, no response. I have also phoned and the voicemails are full, so I have downgraded my rating accordingly as far as customer service is required.”

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Posted 3 years ago

“I paid for the crochet subscription box on 4th Jan and have not heard anything in regards to whether it has been sent out yet. 9/01/23”

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Posted 3 years ago

“excellent service ordered on a saturday it was delivered on the following tuesday well packed”

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Posted 3 years ago

“A Great s election of quality wool at really good prices. Will definitely be buying from again. 👍☺️”

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Posted 3 years ago

“Excellent service”

The Wool Factory Ltd 5 star review on 9th January 2023

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Posted 3 years ago

“My 2nd order from the factory just as happy with this as the first order . The wool was delivered so fast its now knitted into a beautiful aran cardigan. Would definitely use the woolfactory again good prices fantastic wool”

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Posted 3 years ago

“Lovely wool.Fast delivery. Great price. What's not to love about the Wool Factory. It's an online purchase with a personal touch . Highly recommend.”

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Posted 3 years ago

“Love the wool I bought from you, the service was 1st class. I will definitely be back for some more in the future”

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Posted 3 years ago

“My wool arrived in good time and was well packaged with a nice welcoming note and even a wine voucher. I have to say I was very impressed with the service and will definitely be using The Wool Factory again.”

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Posted 3 years ago

“Orders delivered efficiently and promptly.”

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Posted 3 years ago

“very pleased with the quality of the yarn and the speedy delivery”

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Posted 3 years ago

“The orders that I place are always delivered quickly are very reasonably priced and the wool is of high quality . I have one of their crochet subscriptions and they are brilliant , if someone is just starting knitting or crochet I would recommend them as they have everything in them to complete the projects.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews