The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Wonderful shop I could spend all my money there”

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Posted 3 years ago

“Very happy with purchase and good service, quick delivery, great value.”

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Posted 3 years ago

“Very good selection of yarn and prompt delivery. Will buy from them again as prices competitive also.”

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Posted 3 years ago

“Good value, speedy delivery and such friendly people to deal with.”

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Posted 3 years ago

“It’s a great value for money Quick delivery 📦 I’m very happy every time”

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Posted 3 years ago

“Excellent in every way”

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Posted 3 years ago

“This was my first purchase from you and I was blown away by how quickly my delivery arrived. This enabled me to complete a blanket for my granddaughter in time for Christmas. Thank you so much. First class service. I will definitely be ordering again soon.”

The Wool Factory Ltd 5 star review on 9th January 2023

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Posted 3 years ago

“Happy with what I buy and it's reasonably priced.”

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Posted 3 years ago

“I was very happy with the yarn purchased as well as the ordering process and super speedy delivery.”

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Posted 3 years ago

“Excellent service,lovly wool and speedy delivery”

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Posted 3 years ago

“Very easy website to use. Easy to make payments Quick delivery”

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Posted 3 years ago

“Very happy with my yarn ,and you've got lovely selection,will be ordering more soon thank you”

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Posted 3 years ago

“Apparently Matty was packing my order beautifully in an eco friendly box with love. It took 2 weeks to come stuffed into plastic wrapping.”

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Posted 3 years ago

“Very happy with yarn I ordered for baby items. Cot cover and 2 matinee coats, all crocheted.”

The Wool Factory Ltd 5 star review on 5th January 2023

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Posted 3 years ago

“I am extremely satisfied with the three purchases that I made with The Wool Factory. The items are very good quality at a reasonably low price and the delivery is quite efficient, considering the current postal strikes. I recommend this bussinness.”

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Posted 3 years ago

“I will not be using this company again. Orders were accepted for items which were not in stock. I selected alternatives, and received a confirmation email of their dispatch on 7th December. These items did not arrive, ( I have now been refunded) I have asked several times for a tracking reference as proof that they were actually posted in the first place, however this request has been ignored.”

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Posted 3 years ago

“I cancelled an order because the full order was not available. They have now sent the order but agreed a full refund 10 days ago. They do not respond to emails.”

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Posted 3 years ago

“I loved getting my order from The Wool Factory. They have such a huge range of wool at great prices too.”

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Posted 3 years ago

“Great service great product going to visit the shop as we live so close”

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Posted 3 years ago

“If I could give 10 stars I would! These fabulous people go above and beyond to provide great prices, great service and treat everyone like the best customer ever!”

The Wool Factory Ltd 5 star review on 20th December 2022

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews